Glotel reviews

3.7

70% would recommend to a friend

(119 total reviews)
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Michele Casey

66% approve of CEO

66% positive business outlook

Glotel has an employee rating of 3.7 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glotel employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

119 reviews
1.0
Apr 10, 2018
Recommend
CEO approval
Business Outlook

Pros

• They’re good at teaching recruiting basics such as interview prep, most of the tools you use, closing, questions to ask, etc. They lay a good foundation for the basics and processes. • Great people and team, aside from upper management. There are some very talented, very hard working people here who care about their work. • Allowed employees to work from home occasionally in times of need, and also given as an incentive bonus for meeting target goals • The HR team does a great job of planning events, contests, etc.

Cons

• They’ve been doing layoffs for months of people in all positions. Not stable at all and on a massive decline. •Can’t take constructive feedback. Senior management will ask for feedback, then punish you for giving it. We had a case where we had a team meeting and respectively gave feedback about processes/communications, gave specific examples, and talked about how to improve it moving forward. Nothing changed and instead we were constantly berated and had snide comments made to us about the feedback, which we had been asked to give. • They hired a group of recruiters solely to work on a single VMS account, which obviously did not turn out well. It had low ratios and low return, and when a placement was made the sales team did not follow up to form a relationship with that hiring manager, so it was constantly taking a shot in the dark and started all over again from scratch with every single req. This caused a big hit to morale. They don't allow recruiters to expand their abilities by working on more challenging roles that allow them to actually produce, which shows a huge lack of trust in their employees. • Terrible work/life balance. Recruiting is not a 9-5 position, but it also is not a 24/7 position. • Pay and commission is significantly lower than average. I was pushed to work on a specific difficult to fill req multiple times that netted me a $5 commission bonus after taxes, which is atrocious. • On the sales side, they seemed to have a low focus on new business development and bringing in new clients. Relied too much on old business, and many times that was not “good” business. • Extreme micromanagement, down to monitoring how many emails you send every day. It shows that you do not trust your employees.

1.0
Oct 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Cant think of a single one after 19 months here.

Cons

Payroll is consistently incorrect, but dont complain about it if you want to keep your job. 19 months without a single missed shift, fired when I pressed management for a raise. Promised 50 hours a week, many a week with less than 10. Have to buy your own supplies out of pocket with no reimbursement.

2.0
Apr 10, 2018

Recruiter

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As an entry level position: they really know how to train you with the basics for recruiting. They do a great job with keeping you on task and preparing you for the unexpected. There were some great people there ( unfortunately they’ve had some lays-offs and I’d say about 50% of the company was laid off because they lost their financial backer.) The Hr Team was wonderful, they planned events and really wanted to create a great culture.

Cons

Management isn’t the best. They like to emotionally manipulate you (i.e they would ask you “what motivates you?” And then they would use that against you, so if you told them what kind of reward you would like, you actually would never get that reward, but your co-workers would.) and install fear in you in hopes to get you to work “harder”. They can be quite emotionally reactive and when they ask for feedback and you give them feedback, they turn it around against you. They would push you to work on vendor management accounts that other recruiting companies would consider “C” level job reqs. The vendor management accounts were basically a shot in the dark type reqs where you did not get access to the manager and 80% of the time the roles that came out were generic template roles where 98% of time your candidate would get rejected because they weren’t qualified even though they were based on the job description. When you did hit the luck of the draw and got someone hired from a vendor management account, you had to split the commission with the sales exec that did absolutely nothing in the process. They pressed you to work on these roles to “crack” the system and you were expected to work 24/7. Everything is logged and meetings were overbearing ( 3-5 a day) - half my day was spent trying to keep up with their need to see everything you are doing - from email and phone count to job postings etc. Also too much on the quantity front and not quality for candidates.

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Glotel Response
8y
Thank you for the feedback. We agree that Glotel employees are amazing! Communication is very important to us, so much so that we offer multiple mediums to facilitate two-way communication with leadership regarding suggestions, concerns and to discuss performance. Most employees value that dedicated level of support. Managers are passionate about Glotel and meeting our goals, they encourage employees to be their best. It's a production based business and employees are required to meet performance requirements to be successful here---the competitive nature of the staffing industry is not for everyone. I'm available to discuss more, please feel free to reach out --bgallagher@glotel.com
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