Goodway Group reviews

3.9

74% would recommend to a friend

(317 total reviews)

Paul Frampton

84% approve of CEO

58% positive business outlook

Goodway Group has an employee rating of 3.9 out of 5 stars, based on 317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodway Group employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.4 stars).

Reviews by job title

317 reviews
1.0
Nov 13, 2017

Not what I thought it was

Recommend
CEO approval
Business Outlook

Pros

Work from home and they provide a computer to use.

Cons

Constantly restructuring and changing teams, processes etc. The directors and supervisors are cold and in need of training to learn how to lead and treat people with professionalism and respect. This company is not what I thought it was and is going through tremendous growing pains. "Culture" now is hurting and is depressing. Not at all the same company that I used to know.

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Goodway Group Response
8y
I appreciate your review, thank you for taking the time to write it. We have had a lot of change this year and are working to find the right pace for change. I have heard similar feedback to yours around the supervisors and we are actively engaging them through additional meetings, training and webinars to continue to develop them. We also have a Manager Development Program rolling out to current and new managers starting in January. As it relates to being repeatedly solicited for only positive feedback; we have many opportunities internally to share all feedback, including this one. We read and take all feedback seriously, but we would hope that feedback like this is shared internally first so we can take the appropriate action. We are proud of our accomplishments and hope people would share our accolades with others, but if this was misconstrued, I do apologize, but wish someone would have reached out to us first so we could make changes to our process. We would have been more than happy to do so if we had known.
2.0
Jul 22, 2021

Mediocre place to work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Goodway is an okay place to work. It is just fine. Their main selling point has been being a remote company which is no longer the draw that it was in the past. The work was low pressure and doesn't require overtime or extra hours. The CEO and president are fantastic people, but they aren't involved in the day-to-day operations of the company.

Cons

They have a habit of promoting people before they are ready so they are staffed top to bottom with a fairly incompetent layer of middle managers. This is the place to find all the "linkedin rock stars" that are incredible at selling themselves and very light on results. Unfortunately for you those are the people that Goodway rockets to the top and are more than likely going to be your manager. You will notice the positive reviews on this site tend to come in waves. That is because Goodway monitors this site and will ask their "rock stars" to come post positive reviews after too many negative reviews pile up.

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Goodway Group Response
5y
Thank you for taking the time to write this review and share your candid feedback. I'm sorry to hear this was your experience at Goodway. We strive to build teams that align everyone's strengths, interests, and career goals, with countless opportunities to learn and develop new skills. Our leaders each participate in a program with our Leadership Development Partner, designed to foster growth and provide additional tools to support their team. At Goodway, we believe growth and development are ongoing for every teammate and manager. Thank you again for your review, and we wish you the best in your future endeavors!
2.0
Oct 7, 2017

A Poor Goodway Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The best reason to work at Goodway is the ability to work for home. This is especially good if you live in an area that does not have a lot of larger employers because you can stay ahead in the workforce regardless of your hometown. Schedules are flexible to a certain extent with children’s appointments, continuing education schedules, etc. I also appreciated getting to know the company CEO. The story of his family business is an interesting and impressive one and he seems genuinely interested in Goodway employees; emailing personal notes on birthdays, work anniversaries and holding a virtual lunch with new employees. I felt my salary was fair and benefits were good. The company quarterly bonus structure is also a nice added extra if your position is eligible.

Cons

As you can tell from the other reviews, there are many employees who love their job at Goodway. It is important to note that Goodway puts a lot of focus toward their standing on Glassdoor and other similar sites and actively solicit reviews. At one point we received an email encouraging us to complete employee experience reviews on external sites. The email went on to say that if we did not feel we could give a 4 or 5 star review, we should visit with our supervisor before posting. I feel this action deterred objective reviews from employees that have had less than perfect experiences. I would encourage prospective employees to keep that in mind while reading through additional posts. I unfortunately had a poor experience working at Goodway and would not consider returning if given the opportunity. I endured long hours, poor work-life balance, highly stressful conditions and did not feel that I advanced any job skills needed to meet my future career goals while working there. The training program I went through as a new hire was not relevant to the work I was ultimately assigned, so I felt set up to fail when I was finally assigned work several months later. Supervisor support was severely lacking and I worked alongside several difficult co-workers. Success at Goodway seems to be defined by the team you get assigned to and the friends and contacts you make. Recently, job tiering was announced to offer promotion levels within non-sales roles. Placement in these tiers did not follow the decision tree document they provided and seemed to be based on management opinion. Annual performance reviews ratings were also heavily subjective and did not line up with other scores given within the review process. Requests for feedback are often pacified with vague answers or totally ignored.

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Goodway Group Response
8y
Thank you for taking the time to write such a robust review and provide so much feedback. I agree with you on several points: we are probably getting closer to needing an official internal communications person but we have made a lot of progress over the past few months, our supervisors do need more training and we have identified that and have been hard at work on a management training program specifically to help them so they can better support our employees. A couple points I would like to address. The first being the Glassdoor reviews. Yes, we have periodically sent emails out asking for anyone to write a review. The point around reaching out to your supervisor first is that we are a very transparent organization. If someone is unhappy or has ideas to help us improve, we want to hear it! Not to stop you from posting on Glassdoor but so we can take the feedback and make those improvements. Anyone who has worked at Goodway knows how transparent our leaders are with receiving feedback and suggestions. Lastly, it sounds like your experience toward the end of your tenure was not the Goodway norm and I am sorry to hear that. I've said this on other review answers, but I wish I had known about the issue before so I can help rectify it at the time. I am planning to go back to leadership with this feedback so we can fix any issues in the organization. While i'm sorry it doesn't help you now, I appreciate you sharing this feedback.
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Glassdoor has 319 Goodway Group reviews submitted anonymously by Goodway Group employees. Read employee reviews and ratings on Glassdoor to decide if Goodway Group is right for you.