Is Goodwill a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Goodwill have rated their employer with 4.1 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Goodwill .

Does Goodwill pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 46 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Goodwill.

How happy are Customer Service Representative professionals working at Goodwill?

98% of Customer Service Representative employees at Goodwill would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service Representative professionals have also rated Goodwill with a 4.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.6 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and a fun enviorment" ((in 394 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment to be a part of" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 885 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 89 reviews)); "Low salary and not good working" ((in 88 reviews))

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Goodwill

Goodwill Customer Service Representative reviews

4.1

98% would recommend to a friend

(46 total reviews)

Catherine Meloy

100% approve of CEO

70% positive business outlook

Ratings by category

4.9

Work/Life balance

3.8

Diversity & inclusion

3.2

Senior management

2.6

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

Customer Service Representative employees have rated Goodwill with 4.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

46 reviews

3.0

Aug 26, 2021

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Top place to thrift shop

Cons

The wage was non negotiable

1.0

Jun 27, 2021

Dookie

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no good reasons

Cons

Overall terrible services, bad pay

5.0

Apr 27, 2021

Great company to build with

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They are a second chance organization who will give everyone a chance and there is always room for growth within the company.

Cons

Many people who are hired do not take their work seriously and managers can show favoritism

Viewing 25 - 27 of 46 Reviews

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Goodwill

Goodwill Customer Service Representative reviews

Ratings by category

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Customer Service Representative

Dookie

Great company to build with

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