Is Goodwill a good company to work for as a Retail Associate?

Retail Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 366 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Associate interview questions at Goodwill .

Does Goodwill pay Retail Associate employees well?

Retail Associate professionals rate their compensation and benefits at Goodwill with 3.1 out of 5 stars based on 366 anonymously submitted employee reviews. This is 10.2% better than the company average rating for salary and benefits. Find out more about Retail Associate salaries at Goodwill.

How happy are Retail Associate professionals working at Goodwill?

62% of Retail Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Retail Associate professionals have also rated Goodwill with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and understanding store manager" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 89 reviews))

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Goodwill

Goodwill Retail Associate reviews

3.6

62% would recommend to a friend

(366 total reviews)

Catherine Meloy

57% approve of CEO

38% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Senior management

3.3

Career opportunities

3.2

Work/Life balance

3.1

Compensation and benefits

Retail Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 366 company reviews on Glassdoor. This indicates that most Retail Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

366 reviews

4.0

Dec 27, 2025

Easy

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

You get to have different tasks that include door donation handling, cashier, tagging, organizing clothes, and customer service.

Cons

did not get as many hours as I wanted.

5.0

Nov 30, 2025

Great Company

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Paid lunch, easy-going daily tasks

Cons

May get a little boring

2.0

Nov 4, 2025

Nice place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Nice place to work when it comes to people you work with

Cons

Flexible schedule Managers adjust the rules to suit them

Viewing 16 - 18 of 366 Reviews

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Goodwill

Goodwill Retail Associate reviews

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Great Company

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