Is Goodwill a good company to work for as a Retail Support Associate?

Retail Support Associate professionals working at Goodwill have rated their employer with 3.6 out of 5 stars in 414 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Retail Support Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Retail Support Associate interview questions at Goodwill .

Does Goodwill pay Retail Support Associate employees well?

Retail Support Associate professionals rate their compensation and benefits at Goodwill with 3.0 out of 5 stars based on 414 anonymously submitted employee reviews. This is 6.9% better than the company average rating for salary and benefits. Find out more about Retail Support Associate salaries at Goodwill.

How happy are Retail Support Associate professionals working at Goodwill?

63% of Retail Support Associate employees at Goodwill would recommend their employer to a friend. This rating has increased by 12% in the past 12 months. Retail Support Associate professionals have also rated Goodwill with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.4 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and understanding store manager" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 89 reviews))

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Goodwill

Goodwill Retail Support Associate reviews

3.6

63% would recommend to a friend

(414 total reviews)

Catherine Meloy

54% approve of CEO

42% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.4

Culture & values

3.4

Career opportunities

3.3

Work/Life balance

3.3

Senior management

3.0

Compensation and benefits

Retail Support Associate employees have rated Goodwill with 3.6 out of 5 stars, based on 414 company reviews on Glassdoor. This indicates that most Retail Support Associate professionals have a good working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Retail Support Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

414 reviews

3.0

Aug 7, 2014

Decent First Job

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Friendly co workers, occasional bonuses

Cons

NO raises whatsoever, no matter how hard you worked. No unity between management

4.0

Jun 16, 2014

Pleasant place to work

Retail sales associate

Recommend

CEO approval

Business Outlook

Pros

Good will's mission, culture, time-off policies, benefits and the opportunity to advance to upper management. Decent place to work and the management is very professional.

Cons

Work every weekend-no life work balance and compensation is a bit low based on the cost of living. In addition, Goodwill needs to find ways to keep store personnel motivated, through contests and prizes.

3.0

Mar 25, 2014

Company in transition

Retail manager

Recommend

CEO approval

Business Outlook

Pros

Goodwill will hire individuals who have barriers to employment and provide them with a competitive hourly rate. Benefits were good. Goodwill has invested in hiring real retail professionals recently and the disruption of the retail culture in place to a more productive results based culture has begun. Accountability what a concept!

Cons

Company is in transition the retail component 21 stores locally are struggling to meet sales expectations. New upper management hires such as Director of Retail may bring this wandering vessel back on course to profitability. Some of the austerity plans proposed such as limiting full time hours to 35 a week are a bit harsh but seem to be the answer for slowing sales volume? Store level management with few exceptions are mediocre at best and are the result of a lack of cohesive leadership plan. Company empowers employees and thats great but allows dissent and unqualified opinions to distract the team from its goals.

Viewing 400 - 402 of 414 Reviews

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Goodwill Retail Support Associate reviews

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Decent First Job

Pleasant place to work

Company in transition

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