Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,758 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "Good work environment very easy going" ((in 118 reviews)); "They also were great for the employees" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 894 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 200 reviews)); "No training provided for positions that should have training." ((in 96 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(968 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

968 reviews

Reviews about "Culture"

Return to all reviews

2.0

Aug 11, 2021

Cool stuff to see get donated but they ride male employees.

Pricing specialist

Recommend

CEO approval

Business Outlook

Pros

Cool stuff gets donated alot

Cons

They over work the male/able bodied employees The work load can be overwhelming

3.0

Aug 10, 2021

Mediocre Mid-Level Retail Management

Retail supervisor

Recommend

CEO approval

Business Outlook

Pros

There are processes set up if you want to advance your career, but be ready for mind games and busting your butt in vain. The pay is comparable and even better than other retailers. The hours of operation are suitable for work / life balance. In management, you get every other weekend off. You'll have the ability to lead teams and ensure the store achieves its revenue goals. PTO was nice.

Cons

Every work place has that one individual who seems to get away with the bare minimum. Be cautious of being over-worked, short handed due to call-offs, and team members not pulling their fair share of the work load. There is a huge disconnect between the corporate offices (who create policies and new revenue objectives) and the retail stores. There was constant mis-communication, vendors arriving after business hours. Managers were constantly put in high stress situations while enforcing a Covid Mask Policy.... to the point of being threatened by customers, swore at daily and be-littled or called derogatory names.

3.0

Jul 29, 2021

Donation Attendant

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

- Lots of downtime in less busy times- good for students to study between donations - Physical work allows some exercise on the job - Many locations to work at

Cons

- Communication between departments can be poor - Lots of manager turnover, and job quality depends heavily on managers - Becomes extremely busy and sometimes understaffed

Viewing 403 - 405 of 968 Reviews

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Jobs at Goodwill

Child Support Officer

Child Support Officer

Child Support Officer II

Donated Goods Donation Attendant Part Time