Goodwill reviews

3.2

46% would recommend to a friend

(9,253 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Apr 13, 2025

Pros and cons

Recommend
CEO approval
Business Outlook

Pros

There are really good benefits working here and over all the job itself was easy

Cons

The cons for my store wasn’t necessarily the job itself but more as management wasn’t great. Picked favorites, rude, and there was way too much drama involving management talking about employees unprofessionally.

1.0
Apr 12, 2025
Recommend
CEO approval
Business Outlook

Pros

You’ll get actual full time hours.

Cons

I’ve worked here almost a year. - horrible management - HR is the laziest and most unhelpful department that I have ever seen. - If you make a formal complaint, it will not be kept anonymous, and you will likely face backlash. - Lack of proper conditions (extreme heat, extreme cold, black mold growing in the ceilings, wasp nests forming, occasionally no space to work, etc.), - Not enough pay for the work/stress you are expected to put up with - Have to make up other peoples’ slack - Have to put up with poor body odor from coworkers - They say there’s room for career advancement, but there’s not. If you want to advance, you have to memorize many numbers, policies, and even the kinds of labels you have to use for boxes. Meanwhile, they’ll hire in anyone off the street even if they don’t have experience for the position. - Have to deal with people who absolutely do not care how you feel about any of the above. - Customers are the most entitled people ever. They will call you names, literally scratch you trying to grab things off of carts/racks, and parents will let their kids mess up entire aisles and not pick it up.

Viewing 538 - 540 of 9,253 Reviews

Glassdoor has 9,756 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.