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      Goodwill

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      Goodwill reviews

      3.2

      46% would recommend to a friend

      (9,236 total reviews)

      Catherine Meloy

      50% approve of CEO

      39% positive business outlook

      Ratings by demographic groups

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,236 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

      Reviews by job title

      9K reviews
      5.0
      Oct 18, 2014

      Excellent opportunities if you aren't afraid to roll up your sleeves and work!

      Assistant store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've been with Goodwill for almost 3 years. Good people to work for. Plenty of opportunities for upward mobility for those who like to make a difference! Proceeds of retail operations are utilized to help people with developmental disabilities.

      Cons

      Retail associates should be paid more. (As a manager, I've heard that an increase is being discussed). Turn over is excessive due to wages. It seems as if I train new associates so they can work for someone else!

      2.0
      Sep 14, 2014

      Sympathetic Store Management, But Awful Corporate Management

      Clerk processor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Getting a job there is easy, which one expects of Goodwill, which acts as an employer of last resort, and the store management is friendly, concerned, understanding, and competent. Hours OK for a part-time employer, giving you the max number of hours while still keeping you part time, and store management will help make your schedule work for you. Overall, Goodwill is a good way to get your foot in the door if you're having trouble gaining practical work experience, but isn't good for much else...

      Cons

      They are no longer taking employees full-time, period, regardless of what they tell you. Career advancement takes ages, especially as a part-timer. There's no sense of professionalism among the clerks, and because they are loathe to fire anyone (turn-over is atrocious), you may very well end up having to deal with loathsome co-workers for your entire stint there. Upper management is the real problem though. The quota system they use to measure productivity creates perverse incentives that make the store run worse, not better, creating overflowing, messy shelves and clothing racks and discouraging proper organization. They sell culturally appropriative costumes during the Halloween season, segregate toys by gender, and otherwise only pay lip-service to social responsibility. They don't seem to grasp basic business principles and refuse to listen to complaints and suggestions brought forth by clerks and store management.

      1.0
      Sep 7, 2014

      runaway now

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      50 off donated stuff. thats it

      Cons

      high school drama,manager thinks everyone is out to get her.

      Viewing 79 - 81 of 9,236 Reviews
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      ReviewsGoodwill reviews

      Glassdoor has 9,738 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.