Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,755 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 580 reviews)); "Great coworkers and understanding store manager" ((in 385 reviews)); "Flexible hours and good if you’re in school" ((in 205 reviews)); "They also were great for the employees" ((in 116 reviews)); "Good work environment very easy going" ((in 114 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 882 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "No training provided for positions that should have training." ((in 100 reviews)); "Low salary and not good working" ((in 89 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,252 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,252 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Mar 21, 2012

My review is mixed, it is a flexible place to gain experience at a company that money above all else.

Employment specialist

Recommend

CEO approval

Business Outlook

Pros

My particular location has great coworkers, flexibility and the opportunity to build experience while contributing positively to the community.

Cons

Non-management employees are not valued and there is no room for career growth. It is often disheartening to hear the false marketing of a non-profit mission when the ultimate goal is to create a retail empire. At a mission oriented company I would expect less stratification between the business and upper management of the company and those who fulfill the mission of helping the community go back to work.

1.0

Nov 30, 2011

stay away from this place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the fellow employees are very nice and good people.

Cons

I don't even know where to start.. The revolving door of employees - hired and fired in the crazy cycle. In one week you could see 3 people go and 3 new ones (at least) just to see at least one of them quit within the first 3 days. This place needs a serious shake up from the top down. Canada Revenue Agency, Human Rights Tribunal and media should take a closer look at what goes on in this "company". Mistreatment, lies, abuse of employees are standard practices - not an exception. Their pay is akin to those in the 3rd world sweatshops, not a civilized 1st world country. The organization is going downhill market wise and employment wise for the last few years and there are no improvements being made to do anything about it. My advice to anyone looking at this place - stay away from them unless you don't mind being treated like trash and kick in the butt with minimum pay, not paid overtimes, no benefits at all and no prospects for the future. Union is joke in this place - totally sucking up to the execs. They will not protect you.

1.0

Sep 19, 2012

RUN FOR YOUR LIFE!!!

Cashier

Recommend

CEO approval

Business Outlook

Pros

NONE!!! This place just really makes my skin crawl and that has nothing to do with the insects in the break room!

Cons

This "christian company" will try to screw you over no matter how hard you work. I am a dedicated employee who goes above and beyond what's needed and what do I get in return? WRITTEN UP! I'm a cashier who was over in my register by a few bucks and I got written up?! Where is the fairness in that? No warning at all!! I get customer compliments every day and get no reward for it..BUT as soon as my register is over they try to make me look like some criminal! Also no benefits for part timers lol what a joke!

Viewing 8683 - 8685 of 9,252 Reviews

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Jobs at Goodwill

Child Support Officer

General Clerk I (Postal/Mailroom)

Donated Goods Donation Attendant Part Time

Child Support Officer II

Child Support Officer

Goodwill

Goodwill reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

My review is mixed, it is a flexible place to gain experience at a company that money above all else.

stay away from this place

RUN FOR YOUR LIFE!!!

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