Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,752 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 203 reviews)); "They also were great for the employees" ((in 118 reviews)); "Good work environment very easy going" ((in 114 reviews)); "flexible schedules are nice when they occur" ((in 109 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 905 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 274 reviews)); "Upper management does not care if you are trying your best" ((in 200 reviews)); "No training provided for positions that should have training." ((in 92 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,250 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,250 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

3.0

May 7, 2014

Better than most retail stores to work at

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

we recently got 1.50 pay raise for everyone who is starting out (cashier, sales associate, etc.) We get every other weekend off (Saturday and Sunday). I work with some really great people.

Cons

Some of the customers already get a really great deal, and they complain anyway. For example: they will take an adult women's shirt and try to convince cashiers it's a kids shirt on Toddler Thursday. Some of the special deals (like half off furniture) is vague on which ones is considered furniture so the customers think it's everything in furniture section like a lamp or record player and get mad when we have to tell them it's not furniture special. Some of the newer managers (who aren't new anymore) could be better at being a manager. Sometimes I have to teach her how to do things at the register!

2.0

May 7, 2014

Bad/neutral mission with bad management

Cashier

Recommend

CEO approval

Business Outlook

Pros

Typically full time employment, hire people with mental disabilities

Cons

Pay was $8.00/hr. which is ironic considering their mission of "helping people get employed," seeing as no one can live on that wage. I was in college at the time, and requested only part-time employment several times, and ended up having to quit because no one would change my schedule despite my DAILY insistence. All you need to learn how to apply for a job is online, go to a library if you don't have a computer. Besides, helping someone find a job only works if there are jobs out there. Shop at the DAV, their cause actually makes sense, although I probably wouldn't recommend working there either because of the pay.

1.0

May 7, 2014

delivery driver

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

there are no good reasons to work there.

Cons

there trucks they use for delivery are lod piles of junk.and the try to keep there employees scared of losing there jobs.by always saying there are always safety issues being violated so the can rite you up to get rid of you.

Viewing 8797 - 8799 of 9,250 Reviews

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Jobs at Goodwill

Store Associates (Part Time) Reno & Air Depot

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Better than most retail stores to work at

Bad/neutral mission with bad management

delivery driver

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Jobs at Goodwill