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      Goodwill

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      Goodwill reviews

      3.2

      46% would recommend to a friend

      (9,247 total reviews)

      Catherine Meloy

      50% approve of CEO

      39% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      2.8

      Compensation and benefits

      2.8

      Career opportunities

      Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      9K reviews
      3.0
      Mar 30, 2014

      Company living two lives, Retail in transition

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Mission, Genuine benefit to community, New Hires in Retail Management ( Director of Retail) could make a good place to work into a great place to work. An active second chance employer. Programs are community life savers and the desire to make a difference is real and actionable.

      Cons

      Poor Management in retail segment. 21 retail stores in local area chapter have at best mediocre management with a few notable standouts and inexperienced retailers at the store level. Any previous retail experience an actual hindrance to success. Company is still shell shocked with sales deficit due to a bed bug scare last summer and have tried draconian measures to recapture lost sales volume. Work life balance for management is non existent. The company recently trimmed all full time retail associates to 35 hours while maintaining the same staffing models. This just stretches the small retail teams further adding a new level of difficulty in attaining sales objectives.

      Viewing 8830 - 8832 of 9,247 Reviews
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      ReviewsGoodwill reviews

      Glassdoor has 9,749 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.