Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,747 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 119 reviews)); "work environment is good and" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 897 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,245 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,245 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Dec 6, 2013

Sr. HR Administration

Senior human resources administrator assistant

Recommend

CEO approval

Business Outlook

Pros

Helping the community. Getting people back on there feet. Helping people with barriers find employment.

Cons

Need to be more open minded and listen to their employees advise, comments or recommendations.

5.0

Dec 5, 2013

Very successful organization with a compelling mission!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Personally very satisfying place to work because of the mission to help disabled and disadvantaged people get jobs. Lots of great employees who really care about the mission too. People rally together to get things done and be successful.

Cons

Its hard to pick a downside because I think it's a really good place to work. I think that the jobs in the stores where they sort and stuff have to be pretty challenging. But because it gives people a chance to get back on their feet, I think its totally worth the hard work.

2.0

Dec 3, 2013

disappointing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

the people you work with

Cons

upper management micromanages, has unrealistic expectations, and are self important

Viewing 8920 - 8922 of 9,245 Reviews

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Jobs at Goodwill

Associate - Production Central Processing FT - Mon-Fri 7:30A to 4:30P (78218)

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Sr. HR Administration

Very successful organization with a compelling mission!

disappointing

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Jobs at Goodwill