Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,747 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 578 reviews)); "Flexible hours and good if you’re in school" ((in 196 reviews)); "They also were great for the employees" ((in 119 reviews)); "work environment is good and" ((in 115 reviews)); "flexible schedules are nice when they occur" ((in 103 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 897 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 264 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 89 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 85 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,245 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,245 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,245 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

3.0

Dec 3, 2013

Donation Ambassador position is not for the faint at heart.

Donation ambassador

Recommend

CEO approval

Business Outlook

Pros

It was steady employment with a regular paycheck. I did enjoy interacting with the donors and working alone without constant supervision.

Cons

I did not enjoy working long, twelve hour shifts, outdoors in all types of weather. Also, I received no assistance on very busy days when I requested it. The pay was low, $8.75/hr. I was not allowed to keep tips.

2.0

Dec 2, 2013

Over worked. Under paid.

Senior cashier

Recommend

CEO approval

Business Outlook

Pros

The company will just about hire anybody. So if you're in a pinch to get a job because nobody else will hire you, this is the place to go.

Cons

The company will hire just about anybody, so you might have an imbecile for a supervisor or manager.

3.0

Dec 2, 2013

Rewarding and unforgettable

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

I love helping the customers get great deals and getting to know them as regulars is very rewarding in it self.

Cons

We need a bigger store so we can send out more merchandise for the public to find more of their everyday bargains!

Viewing 8923 - 8925 of 9,245 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Donation Ambassador position is not for the faint at heart.

Over worked. Under paid.

Rewarding and unforgettable

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Jobs at Goodwill