Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
1.0
Oct 1, 2013
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for Goodwill! Run the other direction! Fast!

Cons

Hostile, rude and unprofessional work environment. Very low pay. Terrible and expensive benefits package. No 401(k) plan. Working around ex-convicts. Corporate office located in a bad neighborhood in Oakland.

2.0
Sep 26, 2013
Recommend
CEO approval
Business Outlook

Pros

The non-managerial employees (at the store where I worked) were hard workers and were very pleasant. The store is clean and upbeat with music playing overhead. It was fun working in a thrift store environment and seeing customers leave happy with the treasures they found at (usually) a pretty good price. Company also pays 100% of health insurance benefits after 90 days.

Cons

Requirements are for employees to have command of the English language, and bilingual (English/Spanish) is preferred. 90% of the employees in this particular store, and working for the company in general, speak little or no English. This causes a huge problem for the few employees, that Goodwill chooses to hire, that do not speak Spanish. Training and communication, in this regard, are impossible. Monetary donations that customers wanted made with their change, were instead rung up as sales and placed in the cash register once the customer left the store. Discounts are only to be made if the customer asks for them. Telling a customer which items are on 50% discount that day without the customer mentioning it first, can result in termination. Employees are spoken to in a very unprofessional manner and an awful lot is expected for very little pay.

Viewing 8965 - 8967 of 9,242 Reviews

Glassdoor has 9,744 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.