Question 1

Is Goodwill a good company to work for?

Accepted Answer

Goodwill has an overall rating of 3.2 out of 5, based on over 9,740 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern, Administrative Assistant and Career Navigator.

Question 2

Does Goodwill pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

Question 3

How satisfied are employees working at Goodwill?

Accepted Answer

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

Question 4

What are the top reviewed jobs at Goodwill?

Accepted Answer

Sales Associate (544), Cashier (498), Sales Associate/Cashier (320), Retail Sales Associate (298), Donation Attendant (275), Assistant Manager (203), Store Manager (179), Manager (132), Processor (93), Production Associate (88), Employment Specialist (84), Retail Associate (78), Case Manager (74), Store Associate (74), Assistant Store Manager (62)

Question 5

What are the pros of working at Goodwill according to real employee reviews?

Accepted Answer

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

Question 6

What are the cons of working at Goodwill according to real employee reviews?

Accepted Answer

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

Question 7

What are employees saying about Goodwill layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

Question 8

What are the top reviewed Goodwill locations?

Accepted Answer

Austin, Phoenix, Houston, Atlanta, San Antonio, New York, Indianapolis, Milwaukee, Charlotte, Los Angeles, Chicago, Orlando, San Diego, San Francisco, San Jose, Colorado Springs, Las Vegas, Seattle, Sacramento, Saint Louis, Columbus, Fort Worth, Santa Ana, Tacoma, Jacksonville, Denver, Pittsburgh, Richmond, Nashville, Tucson

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good people, bad management

Underpaid but rewarding work at a small non-profit agency, part of a large organization.

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