Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,740 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (544) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (298) , Donation Attendant (275) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (78) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and understanding store manager" ((in 380 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 121 reviews)); "work environment is good and" ((in 117 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 909 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 261 reviews)); "Upper management does not care if you are trying your best" ((in 196 reviews)); "The staff is usually all special needs with no training." ((in 96 reviews)); "High favoritism" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,238 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,238 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,238 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

4.0

Aug 1, 2012

Very good company to work for in west central Florida

Supervisory

Recommend

CEO approval

Business Outlook

Pros

Goodwill-Suncoast's mission is to help people achieve their full potential through the dignity and power of work. 87.7% of GIS budget is devoted to programs and services. Last year, they placed 10,178 people in jobs and served 66,841 people. Employees stay with Goodwill and are dedicated to the mission. Great benefits and very well run company.Senior management is excellent, knowledgeable and fair, except for one.

Cons

Rethink, reevaluate HR, HR management, and power base. Too much power in the VP of HR hands. Be aware you will put in overtime if you are a manager and you are salaried so you will not get paid overtime.

1.0

Jul 31, 2012

Work here only if you are starving

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

The job is very easy, monotonous and can be done half-asleep. Even at the management level.

Cons

There are more politics and backbiting in this company than any other I have ever worked for. The best way to move up in the company is to make inside friends and to buy bribe or cheat your way to the top. I've worked for this company for five years in nine different stores in two different states and have seen it in every location.

3.0

Jul 31, 2012

Fun Job, Bad Pay

Junior it help technician

Recommend

CEO approval

Business Outlook

Pros

-Friendly IT staff- we were a small IT team that worked as a unit.

Cons

-Paid hourly, $1 above minimum wage. -Need more choices in health benefits

Viewing 9112 - 9114 of 9,238 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Very good company to work for in west central Florida

Work here only if you are starving

Fun Job, Bad Pay

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Jobs at Goodwill