Goodwill Lead Sales Associate/Key Holder reviews

Let me preface this with, I was not let go. This will be in depth. In previous years, management has been stuck in old mindsets. Ain't broke, dont fix it. This pertained to pay wages, more efficient policies for employee & store production, maintenance, vendor services such as landscaping partners that never provided proper service or didn't show at all. PROGRESS is immediately required from your store, yet when you absolutely need something corporate will sit on there thumbs anywhere from weeks to over a year in order to solve the problem. If it doesn't fit the budget and it's not happening anytime soon. My location would often have to buy our own supplies. Read your job description carefully when applying, they loosely word it so that they can force you to work other locations in their own necessity. I myself refused to go originally and was told by a higher up, my job description was not location based and if I refused I would lose my job. The other locations can be very far from your store. If you're lucky, you MAY get reimbursed for mileage. Depends on if you can negotiate it because they don't have enough employees on hand. We were never allowed OT unless you were covering an entire store yourself...doubles and back to back shifts for numerous days. Even holidays we rarely saw OT, unless your store was understaffed. Shipments of new merch were always late or never showed, which was often due to cheaping out on maintenance of the vehicles or slow production of the warehouse. In return your store gets less product and questions as to why you're not producing numbers. When discussed with corporate, these issues are sidelined due to other larger concerns. This company helped people with disabilities retain a job, yet many were over worked and some didn't work much at all. BE AWARE this company hires ex-fellons for your coworkers as well. The largest complaints I've heard and dealt with on that front is more drama or internal beefs which are largely due to the theft or aggression. If you work another location, and you're not running it, be prepared to be the store mule. You will be taken advantage of, simple fact. Most stores are out for their own gain. Unless the managers are cool with each other, you will also face that drama. You will also find better product is sent to newer stores to provide better numbers, which skews the overall income of other locations. To say turnover rate is high would be laughable. Base pay is also laughable when you're expected to be everything your location needs, ie handy man, janitor, cashier, groundskeeper, loss prevention, security, donation attendant when demanded. Essentially, if it was needed and no one else was around to do it, you were made to do it. Its common for vagrants to come in a location and steal or do drugs in your changing rooms or restrooms. Trailers broken into constantly, with you left to clean up the mess as it was strewn all over the property. Depending on location, your clientele will either rob you or try every underhanded trick to get you to return something that's not even purchased from the company. You spend half the time wondering if you're getting a "switcheroo". Which is unfortunate because it lends a skeptical attitude towards any return, warranted or not. You do not receive raises, only chance for advancement is taking on more responsibility and still being underpaid. Insurance is down right horrendous, each year the premiums and monthly costs went up as less coverage more prescriptions were added to specialist lists. I sat in meetings listening to other employees scoff and question how they could afford to pay for themselves let alone a family on these rates. This company says it has a mission, but their actions do not fit it. Unless you have a good crew upfront, you will have a rocky time. Many don't want to do the work due to the pay, others get stuck holding their water. Every man for themselves, corporate for corporate. Fast forward to Covid-19 and a new Dallas President; the company was fractured as almost every PT employee had been let go, and many full time positions being scrutinized. Add to that store closures and minimal hrs paid to retain those who were kept on at a lower base pay. After a few weeks only a handful of stores reopened, and if it wasn't your store you had to travel and work other locations at a lower pay scale with less hours. Then as they started realizing how many employees were leaving due to new policies and a lack of follow through on corporates part; they demanded you to work OT. This initial time was spent remodeling stores for grand reopening. Over stocking shelves for months and a continual refusal to send back unsellable merch for fear of loss of revenue. Daily truck shipments expected to be unloaded & dispersed with an understaffed location or no managers employed at locations. No direction, no communication, often made policies that were restructured for covid and didn't follow through. Worse even, some exec's were forcing stores to allow doors to open past capacity for the sake of revenue. Putting employees and customers all at a higher risk of contamination, for money. You would have one exec come through and tell you one thing, and 4 hrs later another exec tell you to do what you were already doing previously. Hostile work environment from the top to the bottom at this point. Even the nurse quit. I was told at the start, Ft Worth's president came to see how we were doing in comparison. He laughed when he saw the state of our stores during covid. Supplies were never provided when needed. Gloves, wipes, sanitizer, if the store wasn't hoarding for their own employees, corporate RARELY sent what was needed when asked. Which was funny cause there was usually someone there every two days from corporate and trucks were sent daily. Bottom line is, this company doesn't care about you or anyone if they don't get money from it. At one point I was forced into a office about 6x8 ft with 8 other employees for a conference call. No temps were taken at the door, when I had come in. I hadn't had my temp checked once while working under covid. As I said, you're just a peon and they don't care about anything but the money. This last bit is more of a company pricing complaint. This business is based off the word thrift. They get all your merchandise for the simple cost of having a drop site. They don't come to you unless it's a business donation. With so little investment, the prices I've been seeing in the last year have jumped through the roof. This used to be a place low income communities could afford to get necessities and clothes. The new term they have modeled themselves after is "Resale", IMO. It's not about helping anymore, it's about getting as much money as you can for something, even if the item is known to be defective and sold as working. This is a big contention for customers who often return items, and it's hard to argue when you know it's the truth. If you try to send back defective merch, they will either warn you not to again before its had at least 4 weeks on a shelf or send it back again on another shipment rotation.

Rude coustmers dusty over worked