Goodwill reviews

3.2

46% would recommend to a friend

(9,242 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,242 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews
3.0
Nov 2, 2025

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Good environment, good managers, flexible schedules.

Cons

The job can get repetitive like most jobs.

4.0
Oct 31, 2025

Depends on Location

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

all goodwills have different CEOs who run their organizations differently. This affects everything about how “your” goodwill will be. I love mine, but like most nonprofits we’re stretched pretty thin.

Cons

See above description for pros and cons.

1.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Coworkers were great - had a lot of heart and commitment. The company culture is trying hard to be inclusive.

Cons

My experience was that working for GOODWILL is not a good place for people with disabilities. I disclosed on my interview that I am a person with disabilities and I use Paratransit. I managed to last six months in this job and it was a struggle with management. It took me four months of advocating to finally get a bench to sit on to wait for Paratransit. I couldn’t get the company to get me an assistive program to help me with typing. I think I was a perfect fit for this position as my skills and experience fit the position. Often it felt like a daily struggle as I had to explain basic concepts that apply for folks who have disabilities. I had 30 to 40 hours of work to fit into a 20 hour slot. My manager was forcing me to change my hours, and it would make it even harder to get to work using taxis and Paratransit. I felt very unwelcome from direct management and the workplace was chaotic. I left after six months.

Viewing 238 - 240 of 9,242 Reviews

Glassdoor has 9,744 Goodwill reviews submitted anonymously by Goodwill employees. Read employee reviews and ratings on Glassdoor to decide if Goodwill is right for you.