Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,757 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and a fun enviorment" ((in 394 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment to be a part of" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 885 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 89 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews about "training"

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

4.0

Dec 22, 2024

The Best

Production handler

Recommend

CEO approval

Business Outlook

Pros

A lot of outside of company resources. A lot of different benefits you can choose from. Easy training & learning for the area of your interest. Pay & hours are good.

Cons

Plan on being sick most of the time when working in the back. Even though everyone wears protective gear everywhere we still have to handle thousands of random people stuff all day every day. So stay sanitize so you don’t develop a health issue like me.

2.0

Nov 12, 2024

Last resort employment

Retail associate

Recommend

CEO approval

Business Outlook

Pros

Will hire almost anyone, for better or worse. Offer generally available benefits. Training not required. Insight into company's actual workings and foot-in-the-door to retail. Easy to work a schedule and draw a paycheck without concern for advancement, longevity, or particular care for the work. Non-profit staus may encourage one to believe they are actually doing good.

Cons

Peter Principle in action. Work scheduling a mess. "Customer service" used as excuse for breaking their own policies to the detriment of employee morale and safety. Poor management goes unchecked. Revolving door of employees, due to hiring failures, disappointing working conditions, and indiscriminate firing of people. Poor pay. WASTE. Riding on the laurels of a non-profit status and history of a name. Sales promotions almost nil. Employees treated as invaluable and expendable. Could be a decent workplace if employees were much better trained and treated with value.

4.0

Sep 23, 2024

Friendly work environment, kind co-workers.

Medical records associate

Recommend

CEO approval

Business Outlook

Pros

Routine, established work process. Opportunity to master document processing and digitizing.

Cons

Repetitive work. Some favoritism, possible nepotism, unequal training opportunities. Big pay gap between workers and Supervisors.

4.0

Oct 20, 2024

Good place for work

Book sorting

Recommend

CEO approval

Business Outlook

Pros

You’ll contribute to a nonprofit focused on helping people in the community through job training, employment placement services, and other social programs.

Cons

Low wages, limited benefits, no overtime.

5.0

Oct 2, 2024

Training foucus

Coach

Recommend

CEO approval

Business Outlook

Pros

Goodwill is great place to get training in Banking, IT and Constuction and to work with person striding toward those career

Cons

Limited slots for training so you have to do interest form and response as soon as you are notified about the training

4.0

Jan 14, 2025

Supervisor Goodwill

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Good pay. All training provided

Cons

Strange employee discount program. Diverse employees

5.0

Dec 4, 2024

A great place to work with opportunities to grow

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Friendly and inclusive work environment. Opportunity to make a positive impact through meaningful work. Flexible schedules, accommodating for students and part-time employees. Supportive management and training programs.

Cons

Workload can sometimes be physically demanding, especially in the warehouse/donation areas. Limited opportunities for career advancement in certain roles. Pay could be more competitive compared to industry standards.

1.0

Sep 25, 2024

Not a good place

Asd case manager

Recommend

CEO approval

Business Outlook

Pros

Working with Vocational Rehab The clients

Cons

Bullying Retaliation Lack of training Poor communication

4.0

Sep 25, 2024

Ok place to work great benefits

Cashier

Recommend

CEO approval

Business Outlook

Pros

Good hours, great benefits unrealistic prices

Cons

Customers, poor training, bad security

Viewing 10 - 12 of 427 Reviews

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Jobs at Goodwill

Online Faculty: Retail Store Operations

Online Faculty: Consumer Behavior

Goodwill

Goodwill reviews about "training"

Ratings by category

Ratings by demographic groups

Reviews by job title

The Best

Last resort employment

Friendly work environment, kind co-workers.

Good place for work

Training foucus

Supervisor Goodwill

A great place to work with opportunities to grow

Not a good place

Ok place to work great benefits

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