Is Grainger a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at Grainger have rated their employer with 5.0 out of 5 stars in 54 Glassdoor reviews. This is a higher than average score with the overall rating of Grainger employees being 4.0 out of 5 stars. Search open Customer Service Associate Jobs at Grainger now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at Grainger .

Does Grainger pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at Grainger with 4.8 out of 5 stars based on 54 anonymously submitted employee reviews. This is 20.7% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at Grainger.

How happy are Customer Service Associate professionals working at Grainger?

98% of Customer Service Associate employees at Grainger would recommend their employer to a friend. This rating has increased by 2% in the past 12 months. Customer Service Associate professionals have also rated Grainger with a 4.9 rating for work-life-balance, 4.9 rating for diversity and inclusion, 4.9 rating for culture and values and 4.9 rating for career opportunities.

What are the top reviewed jobs at Grainger?

Account Manager (566) , Customer Service Representative (136) , Warehouse Associate (109) , Sales Associate (103) , Territory Sales Representative (102) , Inside Sales Representative (75) , Manager (74) , Commercial Account Manager (73) , Customer Service Associate (55) , District Sales Manager (54) , Field Account Representative (50) , Inside Sales Associate (48) , Sales (48) , Government Account Manager (46) , Sales Representative (43)

What are the pros of working at Grainger according to real employee reviews?

"The company has great benefits and one of the best retirement funds through their company sponsored profit sharing trust." ((in 714 reviews)); "Pay and hours good and flexible" ((in 344 reviews)); "The people I work with are great and make the effort of working hard completely worth it." ((in 284 reviews)); "This company offers great work life balance and is great for anyone with a young family." ((in 261 reviews)); "Great training and experience and can move up into different positions" ((in 118 reviews))

What are the cons of working at Grainger according to real employee reviews?

"There are some very good managers and some managers that do not know how to manager people at all." ((in 135 reviews)); "Sometimes can be long hours and you may feel like the company does not care about you but they do." ((in 39 reviews)); "The sourcing department and quotes are a train wreck but is also crucial to be a successful account manager." ((in 38 reviews)); "Too much favoritism." ((in 27 reviews)); "Management can be disorganized and inconsistent with communication." ((in 18 reviews))

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Grainger

Grainger Customer Service Associate reviews

5.0

98% would recommend to a friend

(54 total reviews)

DG Macpherson

99% approve of CEO

98% positive business outlook

Ratings by category

4.9

Culture & values

4.9

Diversity & inclusion

4.9

Work/Life balance

4.9

Career opportunities

4.8

Senior management

4.8

Compensation and benefits

Customer Service Associate employees have rated Grainger with 5.0 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an excellent working experience there. Grainger is rated 45% above average by Customer Service Associate professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

54 reviews

5.0

Oct 27, 2017

Customer Service/ Warehouse Associate

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Really incredible company. Worked there from May 2016 to June 2017 and only left because I was about to pop with my first little one. Amazing co-workers and genuine upper management. Great pay, customers and environment.

Cons

I can't say there are any, unless you aren't someone who can handle being on their feet all day and lifting things ranging from 1-50 lbs at a constant. If you don't know the product, it can be a little difficult to figure out what customers want. They will bring in a random part off of a motor, have no information on it whatsoever and hope to be leaving that day with a replacement part. If you know motors or industrial products, you're probably good to go. But if you are like me, you're going to be clueless and lost. HOWEVER there is an upside to that, your co-workers will be amazingly helpful and make sure they help you find what you're looking for.

4.0

Feb 11, 2017

Great Company

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Grainger is a company who knows how to take care of their employees. Although I have seen many changes over the three years that I have been with them I can honestly say they have always tried to keep employees at the top of their priorities. Great benefits, decent training and almost always spot on communication.

Cons

Many changes have taken place in a short amount of time. Some changes have posed difficulties for employees when dealing with customers but there is a light at the end of the tunnel that all of these changes are for the better.

5.0

Sep 21, 2016

current employee

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

benefits, competitive pay, flexible hours, work hours between 7:15-5:15.

Cons

Part time hours occasionally restricted to 20 hours.

Viewing 16 - 18 of 54 Reviews

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Grainger Customer Service Associate reviews

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Great Company

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