HR is lost, they do not know or have the desire to do what any solid company should have, a solid HR. They are great at passing the buck, and sitting idle. Too many individuals working at HR forget the importance of people, and the importance of doing their role. Taking ownership... something HR does not do.
Most companies handle the hiring, all in house. Not AGI, they choose to use a third party company who are simply hired to fill bodies. What about taking charge, I mean, isn't that your job?
Some individuals are laid back, and like to cruise and pass the buck when it comes time to work. Sense of urgency is non existant, and those individuals are low performers.
Too many employees are still feeling the sting directly or indirectly after the massive closures and restructuring. They live in the past, and fail to move forward. Too much wallowing in self pity and yet your coworkers are demotivating and disillusioned with reality that they continue to be heard for there griping and nobody holds them accountable by cleaning house. You got to spend money on your work staff in order to make the changes required to move forward. Until you do so, you will continue to drift along until you crash and burn.
Eventually the good managers and people you come across move on, simply because they are ousted or choose to no longer fight the bureaucracy and resistance from within the organization.
Senior American Leaders are clueless, self righteous, all knowing, closed minded, and simply cannot hear or listen. They talk the talk, but have no clue how to walk the walk. Lynching someone or finding someone to sacrifice is a defeatist way of learning and moving forward. They just don't get it. The rah! rah! rah! is a culture thing, and in Canada that simply is laughed at by your people.
Slowly the company erosion persists, and good people find themselves being appreciated at the competition. Nice way of having your employees better themselves. Learn at AGI, and then move on to benefit your competition.
The benefits package is there for window dressing, but it is pale with the standard in the industry in terms of what is covered and the amount.
Most items from within the catalog is overpriced. So much so, that most items are above msrp, no wonder your customers choose to purchase from many other distributors.
This doesn't have to be that way, but the red tape and dinosaur mentality makes this the norm.