Grainger reviews

4.1

81% would recommend to a friend

(4,994 total reviews)
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DG Macpherson

87% approve of CEO

80% positive business outlook

Grainger has an employee rating of 4.1 out of 5 stars, based on 4,994 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Grainger employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

5K reviews
3.0
Jan 15, 2015

TSA role review

Recommend
CEO approval
Business Outlook

Pros

- stable company - never forced to work extra hours - BENEFITS - hire from within ( not as big a pro as you would think, see below) - NSSM! (trade show for all sales employees, free trip to Florida) - PTO - brand recognition

Cons

***Keep in mind this is a review for the TSA role only (not TSR or any other sales positions) - as a newer division of the sales department this division is fundamentally flawed. The turnover is outrageous and someone is fired or quits weekly (literally, weekly) - You won't get fired for under performing because the goals are so unrealistic that they don't really expect anyone to hit goal...PS: if you are under goal you are making about 30K a year before taxes - I was consistently over goal and only made around 40K - 95% of the TSA department was at or below my level and those that were making a decent amount of money, by which I mean 60K+ were basically benefactors of good luck - they over promise on income potential...only 4-5 TSAs made about 50K and only 1-2 made above 60K (see above about good luck) - Even though we are technically equals of the other territory sales depts, we are viewed as lowest men (or women) on the totem pole - indoors...all day...sometimes you won't breathe fresh air or feel sunlight on your skin ( I admit this is true of many companies but still) - THE BIGGEST TRAVESTY OF ALL: The next step after a TSA is a TSR...yet they hire TSRs straight out of college...as a TSA you basically work as an intern. Do not be fooled into accepting this position unless you want a sales position where you never see cutomers - Speaking of customers: FEW of your customers respect you...keep in mind, you are working purely from the phones...all of your competitors are seeing them in person...ALSO, all of your customer are much cheaper (Grainger is the most expensive player out there) What does this mean for you? Well Grainger has the greatest breadth of supplies and the greatest availability. Great right? Nope, not as a TSA. You are an emergency supplier. They get everything cheaper elsewhere...you are there only for an emergency when no one else has it Grainger is not built for the small/medium size segment that the TSA role is supposed to capture - Zorro Tools: this is a web based supplier that Grainger owns that cannibalizes the sales of its salespeople . Zorro sells the exact same products from the exact same warehouses as grainger at up to 50% the price - they charge you for coffee. c'mon man.

3.0
Jan 15, 2015

Good company with great people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People work really well together

Cons

People feel they must be careful what they say in certain leaders

2.0
Jan 14, 2015
Recommend
CEO approval
Business Outlook

Pros

The profit sharing was the only reason I stayed.

Cons

Near the end of my career (I left of my own choosing), I had become very disenchanted with Grainger. It truly is a company of haves and have nots. There is a sense of entitlement among middle management and above, it's really truly striking. I worked with numerous account managers and all left within 2-3 years. Its true they will increase your yearly sales goal to something that's completely unattainable and unrealistic. The "good old boy network" is alive and well at Grainger. I had several managers tell me "the days working your way up are gone". You need to be in the same building as a DSM or other district manager to even have a shot at moving up... and then, why would you want to be an account manager if you're most likely going to be gone (or want to leave) in 2-3 years.

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