Grainger reviews

Greed; taking money away from sellers by inflating list prices and forcing sales staff to discount higher and receive less credit. Taking money away from Sales to fund all new programs. Competing against their own workers by selling product for a lot less on a new on-line company venture. Management for sellers incompetent; couldn't sell themselves, but drink the corporate kool-aid. Goals change when wall street questions forecasts. Unethical dealings with staff get swept under the rug.

The computer system is ancient. There are several computer networks that do not communicate with each other making the overall processes cumbersome and difficult. To get a complete history of a customer, you may dig through 6-10 different programs that do not share information making all aspects of the job more difficult. The culture is promoted as one of the best in Canada, and as long as you play the "happy smiling person" you are fine. But there is a HUGE disconnect between what they say they look for and what they actually promote. The moment you start to say "the emperor has no clothes" you are moved to "uncoachable" and your career advancement is dead. There is no accountability or personal responsibility from senior management; just smile, say the latest management buzzwords or repeat the company marketing words and you can be liked. And "liked" by your senior managers is vital. Being "liked" is more important than sales or job metrics or experience if you want to stay in the company. There are some great people who work in the company but in order to advance be prepared to agree to everything, question nothing, and network within the company (which is more important than doing your job well). The salary is acceptable but not as competitive at the Account Manager level. Also be prepared for aggressive growth targets every year, and failure to meet those target severely impacts your compensation.