Grainger reviews

Could improve the communications between sales and services.

The amount of "busy work" they expect from their account managers is a overwhelming. Prepare for an extra 10-20 hours a week of internal busy work or staying on top of anything that's been sent to sourcing. The sourcing department and quotes are a train wreck but is also crucial to be a successful account manager. Everything within the company is BIG brothered by corporate. Account Managers have little control over anything within their book of business. Anything that needs to be done or requested requires an in depth business case which must then be approved by the district or regional manager....even basic discounts on anything. They offer little control but hold Account Managers accountable for EVERYTHING. They are quick to put account managers on a PIP if they have a bad half. If you're willing to work a minimum of 60 hours a week to maintain a normal book of business, nothing extra, then Grainger is your place to work! If you want to move up, you're required to make it known to your manager and begin the "professional development" process, meaning you do your job and also start attending meetings and completing work for the new role you hope to obtain, ie free labor for Grainger.