Pros
100% remote work is the only pro / benefit for employees. In their tech stacks, they are trying to innovate with AI/ML and leverage that into their products which is a good idea.
Cons
The worst company I have ever worked for. It literally has all the worst elements you can possibly imagine: low pay, micromanagement, lack of opportunities for growth, senior management & executives are a nightmare to work with (unreasonable to a fascistic level), bureaucracies, it doesn't respect work-life balance. They provide horrible products and customer experience and then wonder why many customers are escalated and dislike the company. I haven't seen a company that has a worst customer satisfaction than this one. You can empirically validate my claim by researching on your own or speaking to government officials that use Granicus products. The company is shifting all it's engineering to India and Costa Rica, low-cost regions, to save a quick buck out of pure corporate greed and do not care about American workers.