Is Graybar a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Graybar have rated their employer with 2.8 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Graybar employees being 3.4 out of 5 stars. Search open Customer Service (CSR) Jobs at Graybar now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Graybar .

Does Graybar pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Graybar with 3.0 out of 5 stars based on 127 anonymously submitted employee reviews. This is 6.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Graybar.

How happy are Customer Service (CSR) professionals working at Graybar?

28% of Customer Service (CSR) employees at Graybar would recommend their employer to a friend. This rating has decreased by 2% in the past 12 months. Customer Service (CSR) professionals have also rated Graybar with a 3.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.4 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at Graybar?

Outside Sales Representative (96) , Inside Sales Representative (86) , Customer Service Representative (76) , Sales Representative (70) , Sales Trainee (60) , Material Handler (42) , Project Specialist (42) , Customer Service Representative (CSR) (34) , Sales (34) , Manager (19) , Account Manager (16) , Branch Administrator (14) , Project Manager (13) , Counter Sales Representative (12) , Sales Manager (12)

What are the pros of working at Graybar according to real employee reviews?

"Great Benefits and family like atmosphere." ((in 215 reviews)); "Great people and atmosphere." ((in 76 reviews)); "Employee owned company with a good culture" ((in 32 reviews)); "A few of the coworkers were nice" ((in 28 reviews)); "You do not have to work weekends ever good work life balance" ((in 20 reviews))

What are the cons of working at Graybar according to real employee reviews?

"People stay in positions for years and there is no accountability for poor performance or poor management." ((in 106 reviews)); "Low Pay and doesn't increase every well with inflation.....Living pay check to pay check!" ((in 100 reviews)); "No training provided" ((in 44 reviews)); "Low salary makes it hard to not look else where" ((in 33 reviews)); "Some managers have outdated styles (also getting better)." ((in 22 reviews))

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Graybar

Graybar Customer Service (CSR) reviews

2.8

28% would recommend to a friend

(127 total reviews)

Kathleen M. Mazzarella

22% approve of CEO

35% positive business outlook

Ratings by category

3.1

Work/Life balance

3.0

Compensation and benefits

2.6

Diversity & inclusion

2.5

Career opportunities

2.4

Culture & values

2.3

Senior management

Customer Service (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

2.0

Apr 7, 2026

The Good Old Boys Club

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is 100% company owned

Cons

Was always taught if I cannot say something good say nothing....

3.0

Apr 6, 2026

Good learning experience mediocre pay

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

Graybar Response

Thank you for sharing your experience. We’re glad to hear you’ve found opportunities to learn and develop your knowledge, as well as value the benefits and ownership programs. We also appreciate your candid feedback regarding compensation, workload, and team dynamics. These are important areas we continue to evaluate. If you'd like to share additional feedback, please reach out to your HR Advisor.

4.0

Mar 30, 2026

CSR

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I'm still learning about them

Cons

pay is low for the job

Graybar Response

Thank you for your feedback. We’re glad to hear you’re continuing to learn and grow in your role. We also appreciate your input regarding compensation and will continue evaluating how we support our teams. If you'd like to share additional feedback, please reach out to your HR Advisor.

Viewing 1 - 3 of 127 Reviews

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The Good Old Boys Club

Good learning experience mediocre pay

CSR

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