Graybar Customer Service Representative CSR reviews

2.8

10% would recommend to a friend

(33 total reviews)
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Kathleen M. Mazzarella

5% approve of CEO

5% positive business outlook

Customer Service Representative (CSR) employees have rated Graybar with 2.8 out of 5 stars, based on 33 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Graybar is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

33 reviews
4.0
Mar 30, 2026

CSR

Recommend
CEO approval
Business Outlook

Pros

I'm still learning about them

Cons

pay is low for the job

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Graybar Response
1w
Thank you for your feedback. We’re glad to hear you’re continuing to learn and grow in your role. We also appreciate your input regarding compensation and will continue evaluating how we support our teams. If you'd like to share additional feedback, please reach out to your HR Advisor.
1.0
Jan 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Learned a ton. Not much more to say.

Cons

Terrible pay, To much office politics. Dead end job.

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Graybar Response
4mo
We appreciate you taking the time to share your experience. We’re glad to hear you gained valuable skills during your time with us. We understand that career goals vary, and we continuously aim to enhance growth opportunities, workplace culture, and compensation structures. If you'd like to share more, please reach out to reviewfeedback@graybar.com.
Viewing 1 - 3 of 33 Reviews

Glassdoor has 1,312 Graybar reviews submitted anonymously by Graybar employees. Read employee reviews and ratings on Glassdoor to decide if Graybar is right for you.