Is Great Wolf Lodge a good company to work for?

Great Wolf Lodge has an overall rating of 3.4 out of 5, based on over 1,950 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 53% of employees would recommend working at Great Wolf Lodge to a friend and 46% have a positive outlook for the business. The best reviews about Great Wolf Lodge have been left by employees working as Server , Maintenance Technician and Server/Waiter .

Does Great Wolf Lodge pay their employees well?

According to anonymously submitted Glassdoor reviews, Great Wolf Lodge employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Great Wolf Lodge. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Great Wolf Lodge?

53% of Great Wolf Lodge employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Great Wolf Lodge 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Great Wolf Lodge?

Lifeguard (302) , Front Desk Agent (54) , Housekeeper (44) , Retail Sales Associate (44) , Arcade Attendant (31) , Server (31) , Aquatics Lifeguard (28) , Room Attendant (26) , Bartender (23) , Retail Associate (23) , Supervisor (20) , Guest Service Agent (19) , Housekeeping (19) , Retail Attendant (19) , Aquatics Supervisor (18)

What are the pros of working at Great Wolf Lodge according to real employee reviews?

"Drink water not soda 😎 For what its worth the pay was good..$11 an hour with housekeeping" ((in 131 reviews)); "Fun and met great people" ((in 98 reviews)); "Great coworkers to get along with" ((in 92 reviews)); "Great benefits for family and kids" ((in 69 reviews)); "Flexible schedules and excellent branding." ((in 40 reviews))

What are the cons of working at Great Wolf Lodge according to real employee reviews?

"Long hours (expectably for high school student) ex: on a school night you would be working from 4" ((in 47 reviews)); "Bad managers" ((in 45 reviews)); "Favoritism is blatant and lower chance to advance" ((in 45 reviews)); "Constantly walking, cleaning at the end of the night, favoritism, supervisors are young." ((in 38 reviews)); "upper management always seemed too busy to help the department when things got bad." ((in 29 reviews))

What are employees saying about Great Wolf Lodge layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Great Wolf Lodge layoffs and their outlook for job security at Great Wolf Lodge in 2026.

What are the top reviewed Great Wolf Lodge locations?

Grapevine , Mason , Concord , Lagrange , Colorado Springs , Gurnee , Williamsburg , Fitchburg , Garden Grove , Traverse City , Scottsdale , Kansas City , Grand Mound , Manteca , Scotrun , Madison , Perryville , Bloomington , Wisconsin Dells , Sandusky , Chicago , Charlotte , Cincinnati , Centralia , Anaheim , Dallas , Mount Pocono , Wisc Dells , Pocono Summit , Holiday Poconos

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Great Wolf Lodge

Great Wolf Lodge reviews

3.4

53% would recommend to a friend

(1,877 total reviews)

John Murphy

54% approve of CEO

46% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.2

Compensation and benefits

3.2

Career opportunities

3.0

Senior management

Great Wolf Lodge has an employee rating of 3.4 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Great Wolf Lodge employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Jul 1, 2017

Great Wolf Lodge is basically a temp service

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Water park passes and discounts

Cons

Management and HR do not care about anything. Housekeeping is a third party company as well as janitorial for night shift. Neither one care. Employees are always leaving late because others come in late. You only get paid for what you were scheduled for. Guests are rude Refuse to work around your schedule. Supervisors show extreme favoritism. Sexual harassment claims get brushed off like they never happened. No secrets. Employees may seem like your friends but they're just waiting to screw you over. Uniform shirts suck. A/c sucks. It's always hot

1.0

Jun 22, 2017

Once the honeymoon is over, welcome to hell on earth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are great, they all realize how bad the place is but you all try to make the best of it

Cons

Lots of drama kings and queens in upper management, some are insane micromanagers to the point you wonder why your job even exists

2.0

Jun 2, 2015

It's changed.

Food and beverage

Recommend

CEO approval

Business Outlook

Pros

Money is very good when it's busy.

Cons

Management for most of hotel is horrible. No communication between departments or to employees. Computer system is confusing and flawed. New employees are trained by other new employees so they aren't trained right. No communication even in the food and beverage department. Just schedules rare meeting reminders, and the occasional DON'T DO THIS ANYMORE email. Very rare the promote from within. Managers aren't home grown anymore and new ones come in without a clue. Lost the best manager the Mason location ever had because they hired outside the company. Not enough supervisors or managers in each outlet. Some are incompetent. No full time hours are available. No recognition of a job well done. But nasty emails from management to personal email accounts when someone complains. (Which is not professional in any way what so ever) it really shows the disconnect within the department. No loyalty to long time employees. I can go on. Bottom line this place used to be an enjoyable place to work. Best back to that.

Viewing 16 - 18 of 1,877 Reviews

Jobs at Great Wolf Lodge

Guest Service & Sales Agent

Room Attendant (Housekeeping)

Coffee Shop Donut Finisher