Great Wolf Lodge reviews

3.4

53% would recommend to a friend

(1,877 total reviews)
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John Murphy

54% approve of CEO

46% positive business outlook

Great Wolf Lodge has an employee rating of 3.4 out of 5 stars, based on 1,877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Great Wolf Lodge employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Mar 19, 2015

MISERABLE!!!!!!!!!!

Recommend
CEO approval
Business Outlook

Pros

The first 3 months is great...after that not so much

Cons

Your availability doesn't matter. You work the hours that are convenient for them. Rarely do you get a day off, you're often scheduled 13-15 days in a row and if you get shifts covered they get angry with you. The company as a whole treats the guests like they are gods and the employees are scum on the bottom of their shoes. They don't care about if you have disabilities that make it hard for you to handle stress, they stick you in a outlet by yourself and say figure it out. Favoritism is bad but the guilt they make you feel on your day off is even worse. They take advantage of you and the points system is a joke that doesn't apply to supervisors or managers. You are CONSTANTLY sick from all the disgusting people who stay there. All in all its a soul sucking environment that isn't worth your time.

1.0
Nov 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Made a few great friends and they work around most schedules.

Cons

Management is very poor in the spa, does absolutely nothing to help. Employees are lazy and get complaints constantly. Books are never in order because the hosts just didn't care. No telling how much money the spa loses because they don't know how to answer a phone either. There is always drama. Always.

2.0
May 6, 2014
Recommend
CEO approval
Business Outlook

Pros

GWL was an innovative, new brand. Had great people that truly cared about customer service. Developed and nurtured staff and management, we hired the best, the ones with "bubbles".

Cons

No longer a great brand, nickel and dimes the consumer for everything. They have scaled back the customer experience. Not "Disney like" anymore. Turnover is awful, keep grinding them down and replacing with less expensive tools.

Viewing 19 - 21 of 1,877 Reviews

Glassdoor has 1,950 Great Wolf Lodge reviews submitted anonymously by Great Wolf Lodge employees. Read employee reviews and ratings on Glassdoor to decide if Great Wolf Lodge is right for you.