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Guest Services

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Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews
1.0
Oct 9, 2019

I wish I could give this company 0 stars.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

My teammates were always helpful, responsive, and intelligent.

Cons

I wish I’d paid attention to the negative reviews online. Don’t make the mistake I made. GSI has issues from the top down with outdated, sexist, and non-compliant policies, as most of the directors on staff are simply those who can outlast the abuse rather than individuals with actual skill or merit. Managers will take credit for your successes and quickly throw you under the bus for their own mistakes to look good to their superiors, who do the same in turn. New hires tend to be fresh from college not because they bring fresh ideas to the table but because they’re unfamiliar with what constitutes a safe, sane, and non-exploitative environment. Fortunately most tend to catch on quickly that they’re being mistreated, which leads to high turn-over.

4.0
Sep 10, 2019

Good pay, but often understaffed

Recommend
CEO approval
Business Outlook

Pros

Pretty good pay, slow days give you free time to spend as you wish

Cons

We're often understaffed at my location - it can be exhausting

1.0
Jun 2, 2019

Like a slow death

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None. It was a horrible working environment

Cons

The entire branch at Mt. Rainier caters to the wishes of an egomaniacal leadership team and the people who suck up to these individuals. Nothing is based on merit or experience. No organization or training.

Viewing 121 - 123 of 210 Reviews

Glassdoor has 234 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.