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Guest Services

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Guest Services reviews

3.2

50% would recommend to a friend

(210 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

210 reviews
2.0
May 2, 2019

Stick to what you know

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The place I worked was amazing and had SO much potential. The staff who did care gave 110% they would be willing to step up and fill in bc they cared about their co-workers.

Cons

Don’t know about hospitality business. Unwilling to change. Senior Management oblivious to what is really going on bc they believe anything someone in a mini skirt and high heels tells them. No loyalty to staff. The good employees always quit and find other work even though it would be easy to keep them if they were appreciated more and not expected to cover the work of three people. Upper management has a click of friends who are managers and they are all bad at there job- she openly admired she knows one of them drinks on the job, that one barely comes to work and that the other has been accused of sexual harassment multiple times. But there her friends so they stay.

5.0
Mar 19, 2019

Best Company Ever!

Recommend
CEO approval
Business Outlook

Pros

Been with this company for 2 years now and it's been the best company I've been with.

Cons

There's nothing negative to say about it

1.0
Feb 11, 2019

Mediocrity at its Finest

Recommend
CEO approval
Business Outlook

Pros

Great work life balance and plenty of autonomy.

Cons

No accountability which allows for mediocrity. All employees just clock in and out early just waiting to collect their pension. Executives are asleep at the wheel and nickel and dime employees. Look at the corporate office - stains on the carpet and the cafeteria is out of the 80s! How do you think they manage their properties?

Viewing 124 - 126 of 210 Reviews

Glassdoor has 234 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.