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      Guest Services

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      Guest Services reviews

      3.2

      50% would recommend to a friend

      (210 total reviews)

      Gerard T. Gabrys

      80% approve of CEO

      41% positive business outlook

      Ratings by demographic groups

      Guest Services has an employee rating of 3.2 out of 5 stars, based on 210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

      Reviews by job title

      210 reviews
      4.0
      Oct 31, 2017

      Good intentions but could use more employee engagement and training

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a large company that has sites coast to coast with a wide range of opportunities (hospitality, dining, recreation, etc.). They are also big proponent of hiring from within, which means there are lots of opportunities for employees.

      Cons

      The overall training of new staff is poor. There is the expectation that the upper level managers will impart all of their knowledge on to their staff and there is very little support from the corporate team (aside from the training department) to help onboard new employees. The training department should not have to be the only source of assisting employees with becoming knowledgeable about the company.

      5.0
      Oct 31, 2017

      All Star Team of Customer Service

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great focus on customer service, employee benefits are solid, fun properties they manage and most of all they care about their employees.

      Cons

      Dated main corporate building. Still use lots of paper and slow to adopt technology.

      Viewing 148 - 150 of 210 Reviews
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      ReviewsGuest Services reviews

      Glassdoor has 234 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.