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Guest Services

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Guest Services reviews

3.2

50% would recommend to a friend

(209 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Guest Services has an employee rating of 3.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

209 reviews
1.0
Oct 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Discounts at other properties, health benefits

Cons

Everything else. Top mgmt claims they care about their people, but in reality, you're just another number. Hard work is not recognized or rewarded. Did not get the bonus as stated on offer letter, with no explanation as to why or why not when my review was "above satisfactory performance".

2.0
Jan 21, 2014

Unstable, feels like a sinking ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Coworkers, higher up corporate management actually visits the property occasionally, beautiful location, can purchase insurance through the company, holiday pay

Cons

High turnover rate especially in management. Unstable work environment. Must work on holidays with no consideration for family/work life balance. Schedule is unpredictable and often work 8-9 days in a row before getting a day off in the busy season. Little training with high expectations. Understaffed for the volume of visitors and incoming calls. Disorganized. Management is only interested in making money at the expense of their employees and continually make poor decisions that negatively affect business. "Everyone is expendable" attitude from management.

1.0
Feb 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Mon-Fri work, day hours only.

Cons

Management doesnt know how to order food. Backstabbing low moral environment. Low pay, no raises. Cooks paid same as dishwashers. Gossiping manager who obviously only cares about her own paycheck and not even the customers. Undermines her own assistant and cant hire to save her life.

Viewing 16 - 18 of 209 Reviews

Glassdoor has 233 Guest Services reviews submitted anonymously by Guest Services employees. Read employee reviews and ratings on Glassdoor to decide if Guest Services is right for you.