Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 18 reviews)); "Benefits are great but I feel like" ((in 17 reviews)); "good pay not much hard work" ((in 10 reviews)); "Friendly work environment" ((in 7 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 4 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Management was awful." ((in 19 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Little training with high expectations." ((in 8 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

What are the top reviewed Guest Services locations?

Washington , Fairfax , Naples , Ashford , Chantilly , Bear Mountain , Seattle , Lakeland , Williamsburg , Phoenix , Hertford , Big Sur , Paradise Inn , Mount Rainier , Orange City , Homestead , Chicago , Alexandria , Arlington , Vienna , Tomkins Cove , Houston , Anaheim , Dana Point , Breckenridge , Wilbur , Rainier , Longmire , Stehekin , Aberdeen

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Guest Services

Guest Services reviews

3.2

50% would recommend to a friend

(209 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture & values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

209 reviews

4.0

Mar 24, 2025

Fun outdoor environment

Summer dock hand

Recommend

CEO approval

Business Outlook

Pros

Fun outdoor environment helping tourists

Cons

Highly physically demanding, sometimes rude customers.

1.0

Feb 11, 2025

Not the greatest experience.

Catering attendant

Recommend

CEO approval

Business Outlook

Pros

Overtime opportunities were available occasionally. Since the pay was low, this was helpful.

Cons

The management wasn't always the nicest.

1.0

Jan 7, 2025

A raise if you call it that

Reservations

Recommend

CEO approval

Business Outlook

Pros

Work from home, PTO time

Cons

Crazy mngr, too much for him to handle. Other mngr awol, too much time they spend in meetings then helping, mngr bashes you, favouritism, 40 cent raise and yet they keep adding more and more properties to have to know. Crucify you when you make a mistake. Worst mngr I have ever worked with, he should go back to the one hotel he worked for. Treats staff like they are pions. This job made me lose all respect and the want to keep my career in hospitality. No holidays are allowed off and yet the mngr is gone for week for holidays must be nice to get to be with your families.

Viewing 19 - 21 of 209 Reviews

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