Guitar Center reviews

2.8

41% would recommend to a friend

(2,728 total reviews)
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Gabe Dalporto

28% approve of CEO

24% positive business outlook

Guitar Center has an employee rating of 2.8 out of 5 stars, based on 2,728 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Guitar Center employee rating is 21% below average for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Aug 20, 2023

Management upset that you arent selling more violins as Nero burns Rome

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

More than 10 years of working for this company i've seen great changes...mostly all for the worst. But i've made some great friends, had great laughs, and got to enjoy every musical instrument you could imagine. This company at least paid my bills - while I have been a multi-million dollar salesperson and paid all the management salaries/bonuses and made sure the lights stayed on.

Cons

There isn't really a "good" place to start. Once upon a time this company actually had a code of ethics. Morals. Standards. Slowly but surely it all blistered away and turned into a wasteland of management crushing salespeople's morale to make sales. Overmanagement. Mismanagement. Lack of communication, and most importantly; changing sales metrics to make it near impossible to make a living. For years if you sold well, you could make decent money. Now you have to sell an absolutely ASTRONOMICAL amount to make decent money. Working for GC isn't worth it. It's insulting, and this company know it. To add insult to injury, the store managers have been instructed to cut salespeople hours in order to make you sell less. Really smart - it's about like thinking you can cut your legs off to meet your weight loss goals.

1.0
May 23, 2023
Recommend
CEO approval
Business Outlook

Pros

Great people to work with from the peer level down

Cons

Absolutely everything you can think of. The company is severely broken and in a downward spiral with executive leadership that refuses to listen to any ideas or feedback what-so-ever. The level of micromanagement is crippling to the field from the RVP’s down to the stores. Their answer to everything is to push more executables down, with no labor left in the stores to complete virtually any tasks let alone take care of customers. DM’s are not valued what so ever and are replaceable in the eyes of the executive team. We are ran like a grocery store, which is the farthest from our retail business model. The management committee thinks they can “technology” their way out of the downward trend of horrible sales. This is not and will never be the case in a business that is a customer relationship, commission driven business. Executive leadership is panicking with the new investors and do not know how to get out of the current downward trend. Here’s a thought, stop bringing in outside talent that is incapable of helping and allow the homegrown talent to help, let us do what we do best and stop inventing new tactics that won’t ever work. You have all you need, simply the business and let us run.

Viewing 94 - 96 of 2,728 Reviews

Glassdoor has 2,792 Guitar Center reviews submitted anonymously by Guitar Center employees. Read employee reviews and ratings on Glassdoor to decide if Guitar Center is right for you.