Gusto Opérateur reviews

2.5

49% would recommend to a friend

(6 total reviews)

Joshua Reeves

49% approve of CEO

49% positive business outlook

Reviews by job title

6 reviews
1.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You will have a job

Cons

I really do not have anything good to say about Gusto. Gusto tries to present itself as a company that cares for small businesses and their employees, but that's completely undermined by their disgusting treatment of their own staff. Hourly people are treated like trash compared to salary workers. You will not have your questions answered. In fact, they will be completely ignored in the same threads that salary staff gets their questions answered. You are being forced to automate your own job with AI. It you aren't using AI to redo or remake your workflows you will be fired. All of this is leading to poorer quality of work across the board. You will get fired. You will be fired via zoom in office while your manager hides. There also won't be any security or HR around so random uninvolved staff will have to escort someone who is freaking out out of the office. Such care for the safety of their employees. They bought Guideline and are ruining it. Do not work in their retirement section. Everyone is applying and trying to leave. The only reason most people are sticking it out is because they're expecting children.

1.0
Nov 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Well intentioned founders who laid the foundation to create a great company.

Cons

Many of the most senior leaders have failed to continue the great work of the co-founders. Scaled too quickly. Senior leadership is mistrusted and there has been especially high leadership turnover in sales, people and operations. Many Gusties who care and helped lay the foundation are less hopeful than ever before. And, the company came out with a "shared sacrifice" mantra due to Covid that is incongruent with the long-term mission and the wellbeing of most employees.

Viewing 1 - 3 of 6 Reviews

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