Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,207 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Product Manager (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 141 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 121 reviews)); "Great people and teams" ((in 31 reviews)); "Everyone is friendly" ((in 30 reviews)); "Beautiful office spaces." ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 52 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 41 reviews)); "Data Science has a reputation for good managers." ((in 41 reviews)); "Saying training is poor is being generous." ((in 27 reviews)); "Upper management does not care." ((in 23 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

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Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

1.0

Feb 19, 2024

Toxic leadership is tolerated

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Most people are kind, hard working and care very much about our customers.

Cons

No one is in charge. Leaders can be toxic with no consequences. Instead, people just leave or work under hostile conditions. This is not a generalization however, there are no policies to address.

2.0

Feb 16, 2024

Seems like an act

Technical recruiting manager

Recommend

CEO approval

Business Outlook

Pros

They have the bones and broad strokes of a FAANG-like tech company. Ok pay, decent benefits, some ok perks and offices.

Cons

- The company prides themselves on being different and thoughtful (i.e. Managers are called "People Empowerers" and Recruiting is "Invite") but when it comes time to exercise this care in tough situations they fall flat. People were laid off over text message (via Workday) after being reassured time and time again by leaders that layoffs weren't going to happen. Way to walk the walk. - Rumors flourished that after these layoffs that managers were told not to interact with terminated employees in any way. - I didn't work directly with the CEO, but I worked with enough of his directs to know that he is famously indecisive and doesn't seem like the right fit for a company that has scaled this far. - Given how the leaders in my org ended up being pretty poor overall, I wish I'd have taken my other offer.

3.0

Feb 8, 2024

Flexible

Client manager

Recommend

CEO approval

Business Outlook

Pros

Flexible work environment that is remote

Cons

remote work life blance is non existent

Viewing 355 - 357 of 1,120 Reviews

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Toxic leadership is tolerated

Seems like an act

Flexible

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