Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Lunch and snacks Health insurance

Cons

This place used to tackle their problems head on and for the last few months they ignore warnings from tenured employees and when I say toxic positivity, I mean it. Lunch is not the saving grace of being understaffed with bad tooling while leadership tells you how set for success you are. Gusto's culture has also shifted heavily in the last year and leadership has yet to acknowledge that, which is frustrating. This is NOT a place where work empowers a better life, which is supposedly our mission. You will not have enough support or tools to do your job effectively. If you are looking for growth, do not come here. Gusto does not value their internal talent at all, you will not move up at this company. Loyalty to this company does not matter to them, you are disposable and they'd rather hire externally than invest in their talent. I had high hopes for Gusto and I'm shocked this is the review I'm leaving but they did not invest in the people that have been here through tough times. They used to have a value that says "do the right thing" and you'll notice I said used to. Really disappointing how this went.

2.0
Sep 9, 2020
Recommend
CEO approval
Business Outlook

Pros

People Team - what a life that was. 5 mos ago because of covid half of the Invite team was put onto the CX Payroll Care team - if we did not take this, we were laid off. As a part of the Invite team we were extremely busy most of the time interviewing and scheduling. Our team had fun off-sites and we all got along extremely well. We were treated like the adults we are.

Cons

Engagement Team -If youre considering a job on this team, be ready to have every minute of your day looked at. During live channel shifts you can't leave your computer. You're stuck and held to the lunch and break times they'll give you. If you want to get involved in additional projects, you'll have to get 3 level up approval. - Your managers have been led to believe they have to follow up on every single Workforce Management flag. I forgot, we are humans, not robots. - In the 8 years I've been working I've never felt so stressed out and frustrated than I have in this role. It's not a typical support role, you're supporting payroll, taxes, benefits, etc. It isn't easy and there's an extremely high learning curve. - Opportunities to get off of Payroll care on to another team at Gusto are slim to none, and when you have one, they are crushed.

1.0
Jan 1, 2025

Where design goes to die

Recommend
CEO approval
Business Outlook

Pros

• good salary • plentiful but worthless RSU grants as the company has no plans to go public

Cons

• design is run by yes people and sycophants. If you are not from the inner circle, you are reviled and distrusted. Good luck getting anything done. • toxic leadership that throws their people under the bus instead of supporting them • gusto leadership has shiny object syndrome. Instead of making core capabilities unbeatable, they spread themselves too thin into multiple revenue streams and create terrible experiences that suck for everyone. • visual design is dated and tacky but good luck trying to update anything without ten thousand review processes and a fat “no” at the end to make anything better

Viewing 34 - 36 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.