Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Dec 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote. There’s nothing more to add to this.

Cons

Low pay for the daily work you do. This company heavily micromanages the employees. Management just cares about if you get on the phone with the customer rather than actually assisting them. Turn over rates incredibly high. Benefits are all screwed up. They don’t train you for what you need to actually know, 6 weeks of training and nothing good came out of this. convinced WFM does nothing but micro manage. They say you get a balance of multiple duties a day but your schedule is constantly changing and 99% will be on the phone. There’s so much more I could go on about but just to keep it short, don’t work here. It sucks and a lot of people who currently work here hate it including myself.

2.0
Dec 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits are 100% paid, 5 year sabbatical, equity if/when they IPO. My manager was the only thing I considered that made me maybe want to stay before I accepted another offer.

Cons

Hire way too much from outside and not promote successful employees from within. Not much space for moving up/quick to max out your level depending on the team. Low pay relative to market (received ~$40k raise after leaving). Hiring employees that don't care or are flat-out incapable of doing their job... asking "captains" to help manage teams without providing a pay bump. People just not knowing how to do their job was an epidemic. Unacceptable communication from C-suite when PTO and work from home was revamped or taken away entirely. Non-exempt hourly vs exempt salaried employees have different benefits including how PTO is accumulated (it was this way at least 6 months ago when I left). Cutesy, dressed up language that startups love to use to skirt answering questions or providing real, tangible solutions to problems. People sensitive to feedback or constructive criticism, felt like working with kids at times. Work processes very messy and changing each week with no heads up. Will act like a startup still, but c'mon, either learn to run a business or sell. It's hard to describe every little thing that went downhill for this place over time. For those that don't know, you get a month sabbatical at your 5 year anniversary. Why would you want to miss that?! I left right after my 5 year with little consideration to take the sabbatical. That's all you should need to know.

Viewing 376 - 378 of 1,120 Reviews

Glassdoor has 1,207 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.