Gusto reviews

3.1

44% would recommend to a friend

(1,117 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,117 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
May 30, 2016
Recommend
CEO approval
Business Outlook

Pros

Free Food, unlimited PTO, team activities, free alcohol

Cons

Time inefficiencies, lacking leadership, ineffective management, hypocrisy, non-merit based evaluations

avatar
Gusto Response
10y
We appreciate your honesty and are working towards overcoming many of these startup challenges. Our company-wide surveys provide us with feedback from our team members and the main constant is performance development along with the development of our PE team. We listened to the feedback and 2016 is full of thoughtful plans to help provide our PEs the guidance and tools needed to empower their teams.
2.0
Oct 20, 2025

Dreading this job

Recommend
CEO approval
Business Outlook

Pros

- I guess I have a job

Cons

- Gusto is in the process of acquiring our company and they've been pretty bad throughout the process - Won't give clear answers on the specifics of our work or benefits - We have people all over the US on our team, working 9am-5pm in our respective timezones, but Gusto now expects us to work schedules within 6am-6pm MST - Unpaid lunch, 30 min lunch break - Moving many of us from a salaried to hourly role -- hourly employees get an abysmal amount of accrued vacation/sick time whereas salaried get flex/unltimited (15 day vacation for 1-5 year tenure is a sin) - No 401k match but they're aqcuiring 401k company? - Forcing a hybrid schedule on anyone who's within a certain area of one of their hubs (the metric for that area is unclear) - Gusto has had 17 rounds of funding and is still not ready for IPO.... - They're putting way too much money and energy into the AI bubble - Pay is terrible for the size and prevalance of the company (can't offer standard benefits but will give you a monthly AI stipend!) - Their organization for roles/management titles is a joke, and obviously works against the employee regarding raises/promotions

2.0
Sep 19, 2025
Recommend
CEO approval
Business Outlook

Pros

The compensation is the only good part of this job.

Cons

- headlong rush to shoehorn AI into everything, despite protests and very good reasons to avoid this - cutthroat quarterly review cycle - required "stack ranking" -- 15% of us must get "low performance" - feature factory with no regard for tech debt or platform stability - individual bosses have an outsized influence on your ability to succeed and get promoted - middle management pushes foolish pet projects forward without regard to team capacity or best practices - morale is low, and management really doesn't care

Viewing 40 - 42 of 1,117 Reviews

Glassdoor has 1,204 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.