If offered a job here save yourself the headache and don't accept it
Pros
Initially, their onboarding and training team creates a warm and inviting atmosphere, effectively portraying the company's culture. However, the positive experience diminishes thereafter.
Cons
This workplace is incredibly disorganized, perhaps the most disorganized one I have ever worked in. The advancement protocols are unclear and seem to be a free-for-all. Unfortunately, I have been gaslighted by Gusto, a company that initially sold Unlimited PTO as a key selling point, only to abruptly change their PTO policy with only one month's notice. Moreover, I cannot recommend Gusto to small business owners as they are poorly trained in handling payroll and benefits. The training provided mostly consists of slide decks, and the knowledge base is disorganized. The assistance teams for more complex issues are often backlogged or clueless, providing little help. Despite being a start-up for 11 years, Gusto has only recently decided to create specialized departments instead of expecting employees to know everything about payroll and benefits. I fear that another rebranding is imminent. In addition to the disorganization, it's worth mentioning that we are overworked and grossly undercompensated. Despite our heavy workload, our compensation does not reflect the effort and dedication we put into our work. This only adds to the already frustrating experience of working at Gusto.
