Gusto reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
2.0
Apr 7, 2023

Get Out Now

Recommend
CEO approval
Business Outlook

Pros

Member Operations is actually a wonderful team led by good people. It is a positive work environment and the managers are so good at their job.

Cons

Upper management at Gusto has completely lost touch. They have made it clear that anyone on CX or Sales are essentially second class citizens- they are exempt from most of the nice perks the rest of the company gets. Internal Mobility is all but gone- we haven't had an internal job posting in nearly 6 months. Pay increases are non-existent and Gusto is doing everything they can to pay as little as they possibly can. They JUST rolled back Unlimited PTO- now if you have been at the company for less than a year you only get 10 days of PTO for the year- which is horrendously low. Layoffs were announced on a random Wednesday with no warning and the CEO's speeches in our all hands meetings are becoming more and more tone deaf. They have started to prioritize profit over their employees and customers and it's really starting to show. I wouldn't bet on Gusto actually reaching an IPO- it seems like the company prospects are looking more dismal by the day.

1.0
Apr 7, 2023

Sinking Ship

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, some of the people are nice

Cons

Everything what the person who reviewed before post. Higher ups basically just said a big "FU" to non exempt workers. It is truly heartbreaking to see that they took away one of the biggest things people agreed to work here for. The pay is not that good, health insurance you still pay copays, they also are tracking your hours now so its starting to micromanage. They're saying this is part of Gusto 2.0 and try to glamorize this new ideology but so far Gusto 2.0 SUCKS! If you're thinking about working here, Dont.

Viewing 487 - 489 of 1,121 Reviews

Glassdoor has 1,208 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.