Gusto reviews

3.1

45% would recommend to a friend

(1,121 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Apr 12, 2023

Liars and Thieves

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hours are good. That’s it.

Cons

Management is condescending and out of touch, they have begun to strip our benefits and start Lay-offs without warning after promising “nothing would change”

3.0
Apr 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, flexibility, time off compensation

Cons

No longer unlimited PTO, hard to get a pay increase even if it’s on performance

1.0
Apr 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Direct managers and colleagues are amazing. A supportive, safe environment where you can fail forward and learn. Open door policy with managers. The entire Customer Experience team works together seamlessly and always celebrates the wins of others.

Cons

The company has recently shown that the values on which they operate are only for show. There has been some upper management changes within the last few months and Gusto's company values have been pushed to the wayside. They recently changed their PTO policy for non-exempt employees from unlimited, to "flexible" PTO, to basically no time off (2-3 weeks on an accrual system) with little flexibility. Important to note here that none of the changes made effect leadership positions AT ALL. They made this change in the middle of a benefit year with less than 60 days notice to effected employees. There was no transparency during the process with any effected employees or their management. The change is vailed as "this is for the customer and company health", when all departments in the team I work on are operating at their best numbers the company has every seen. They also stated that these changes would create an "equitable" work experience for all employees. The company must be unaware of the definition of equity. On top of this they did not make our team leadership aware of changes, but then directed all questions we may have to them. This decision made them unable to offer any answers and support, making us wait a week until we are able to ask questions directly to company leadership. They expect us to do the same amount of work for less. Company leadership is clearly disconnected from their work force. The benefit packages upon which we were hired are being completely dismantled and we are sitting here wondering what is next.

Viewing 484 - 486 of 1,121 Reviews

Glassdoor has 1,208 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.