Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,211 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 142 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 128 reviews)); "Coworkers are really all great people" ((in 33 reviews)); "Company moral and team is great." ((in 28 reviews)); "Great office, perks and peers" ((in 24 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 58 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 40 reviews)); "Data Science has a reputation for good managers." ((in 40 reviews)); "4) Poor management" ((in 37 reviews)); "Saying training is poor is being generous." ((in 30 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

44% would recommend to a friend

(1,124 total reviews)

Joshua Reeves

49% approve of CEO

44% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,124 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

Apr 22, 2025

Great job to start a career

Onboarding advocate

Recommend

CEO approval

Business Outlook

Pros

- Great work life balance - They truly care about their employees - Amazing training

Cons

- Reduced PTO to non-entry level employees - Low pay

4.0

Apr 22, 2025

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company to work for decent benefits

Cons

leadership was questionable at times

4.0

Apr 16, 2025

Good Company, GREAT Benefits!

Payroll tax specialist

Recommend

CEO approval

Business Outlook

Pros

Overall fantastic company growth, company covers employee health coverage and part of the family's coverage as well. Company still offers remote jobs. Gusto is committed to DEI principles.

Cons

With so many team members it can be a struggle to be noticed or recognized for your efforts. Opportunities for new roles are limited as there is often already someone in mind for a role and interviews feel like a formality. New hire and new team trainings are about 50% shorter than they could be, leaving new team members frustrated and struggling to figure out their work. Company has had multiple layoffs in the past few years and has severely began to limit remote roles as well as limit upward mobility for remote workers.

Viewing 580 - 582 of 1,124 Reviews

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Jobs at Gusto

IT Applications Support Analyst - Order to Cash

Legal Operations Manager

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Benefits Care Advocate, Phoenix

Gusto

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Great job to start a career

Good Company

Good Company, GREAT Benefits!

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