I have been with Gusto for 3+ years and I have seen a lot in a short amount of time. Gusto preaches this "amazing" company culture but falls short time and time again on delivering it. Their culture almost becomes too inclusive, meaning they do not properly reprimand employees when they are not doing their job. I've watch people on my team not work their full 8 hours per day most days. Work doesn't get done and no one in willing to be the "bad guy" and fire someone who is not delivering. The culture is almost too positive! I've watched employees on my team steal others' metrics and cheat the system. It was reported but it was also tolerated. I've seen an employee, quite literally, steal money from the company and got a slap on the wrist. When in reality, that is actually a crime.
The good employees that show up and do their work are not rewarded or recognized time and time again. Therefore, resulting in burnout and high turnover. There's a reason Gusto is always posting "We're Hiring!". Pay attention to that...It's because the employees don't feel valued and are overworked. If you join Gusto, you bet your bottom dollar you're working on Saturdays and it's not optional.
There's little to no room for career growth if you start in an entry level role. They will just play musical chairs with you for a couple years. Employees are purely transactional and if you're not doing well in one role, they will trade you like an MLB pitcher to another team. After 1 year at Gusto, I got an 18 cent raise on my hourly wage and my manager tole me that I didn't meet them with the level of excitement that this "raise" warranted.
Lastly, if there's anything at Gusto, it's drama. It seems like gossip has remained one of their core values. It permeates teams and has found a place in the workplace here. Everyone will talk about you behind your back, no matter how well or poorly you are doing. And if you think your manager won't, they will too.
If you are looking for a company that you can sit around, not work, and get paid just enough to keep the lights on...You've found it!
