Is Gusto a good company to work for?

Gusto has an overall rating of 3.0 out of 5, based on over 1,215 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 44% of employees would recommend working at Gusto to a friend and 43% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Gusto?

44% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.3 out of 5 for work life balance, 3.1 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (62) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Onboarding Advocate (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 143 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 128 reviews)); "Everyone is friendly" ((in 29 reviews)); "Great work life balance" ((in 28 reviews)); "Company moral and team is great." ((in 27 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 57 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 42 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "4) Poor management" ((in 36 reviews)); "Saying training is poor is being generous." ((in 30 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Phoenix , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.0

44% would recommend to a friend

(1,128 total reviews)

Joshua Reeves

48% approve of CEO

43% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Work/Life balance

3.3

Compensation and benefits

3.1

Culture & values

2.8

Career opportunities

2.5

Senior management

Gusto has an employee rating of 3.0 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Gusto employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

May 28, 2021

Gusto review

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and good company

Cons

Long hours and hard shifts

3.0

May 28, 2021

Great place to start but no room for growth / poor compensation

Implementation specialist

Recommend

CEO approval

Business Outlook

Pros

Gusto is an amazing company for its benefits and culture. They hire some of the best people, the office life is great, and the benefits are great (flexible PTO). You can be yourself and feel accepted there. The mission is great and you truly feel you are helping people every day you are at work. You will learn a lot in your role and it's a great company to start at.

Cons

The company makes it extremely hard to move upwards. Most people I know get hired in one position and stay there or leave. Almost nobody moves upward. They say they care about internal hiring but then continuously do external hiring passing over experienced people who have been with the company for years. Unless you're in management, they pay way under the industry norm and try to make up for it with the benefit package. They have absolutely no problem with overworking you and not caring about work / life balance with 10-30 hours of overtime going on endlessly. Gusto is a great place to gain a skillset and then leave to somewhere else that will pay you better and treat you better.

5.0

May 26, 2021

Amazing company who truly values their employees and holds their mission close

Small business sales

Recommend

CEO approval

Business Outlook

Pros

-entry level compensation good, just issued company wise raises too - very clear career pathing, growing is the ultimate goal and you can be promoted quickly if you work hard

Cons

- not all customers are the most pleasant to interact with

Viewing 751 - 753 of 1,128 Reviews

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Partner Success Manager

Benefits Care Advocate, Phoenix

Gusto

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Gusto review

Great place to start but no room for growth / poor compensation

Amazing company who truly values their employees and holds their mission close

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