Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,207 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 44% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has been stable over the past 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Product Manager (10)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 149 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 130 reviews)); "Company moral and team is great." ((in 30 reviews)); "Everyone is friendly" ((in 29 reviews)); "Great office, perks and peers" ((in 26 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 41 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 39 reviews)); "Saying training is poor is being generous." ((in 29 reviews)); "Upper management does not care." ((in 23 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,120 total reviews)

Joshua Reeves

50% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,120 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews

5.0

Nov 3, 2020

Job review

Mover/helper

Recommend

CEO approval

Business Outlook

Pros

Everyone works together in a team

Cons

Feeling bored, not living up to your full potential.

3.0

Oct 29, 2020

Some of best people to work with, not the best work.

Operations

Recommend

CEO approval

Business Outlook

Pros

People Leadership (that remained) Full benefits + meals There are genuinely incredible people that you will get the chance to work with, that are equally as passionate about you regarding supporting small businesses and are incredibly thoughtful. Most employees are incredibly kind, hard-working, and supportive, and make the everyday work tolerable.

Cons

Culture has gone down Undervaluing employees Lack of diversity + big divided between offices (BIPOC percent is very low) As mentioned in similar reviews, post-covid has shaken up the company - the decisions have more or less exposed the flaws the company faces internally - high turnover/burnout in customer-facing departments, limited growth opportunities, and the risk of micro-managing/unsuitable managers that depend on your team.

2.0

Oct 27, 2020

Chaotic

Member operations

Recommend

CEO approval

Business Outlook

Pros

Perks, like snacks/catered lunches and public transportation assistance

Cons

1) Pay 2) Unfit management For a company that is based on helping other businesses with their various HR needs, it's shocking that their own human resources team consisted of only a few people to support their hundreds of employees in multiple states. This has proven to be problematic in ensuring that there are checks and balances to protect employees from unfit management that has no idea how to do their job.

Viewing 823 - 825 of 1,120 Reviews

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Jobs at Gusto

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Gusto

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Job review

Some of best people to work with, not the best work.

Chaotic

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