Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Gusto

      Engaged Employer

      Gusto reviews

      3.1

      45% would recommend to a friend

      (1,120 total reviews)

      Joshua Reeves

      51% approve of CEO

      45% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.4

      Work/Life balance

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.9

      Career opportunities

      2.6

      Senior management

      Gusto has an employee rating of 3.1 out of 5 stars, based on 1,120 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jul 1, 2020

      Great at first

      Payroll care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Before covid 19: The benefits were incredible. Catered healthy lunch everyday, fully stocked kitchen. Great anniversary perks. After covid: Health benefits are amazing. Colleagues are incredible people. They care about the world as a whole and BLM

      Cons

      Extreme lack of communication between levels. Support team is overworked and underpaid. When expressing burnout and increase stressed levels, we were advised to just keep going. No clear answers when asking for a resolution always given the "more to come" response. If in the CX department room for career growth is nearly impossible

      5.0
      Jul 1, 2020

      Great company doing everything it can to serve SMBs, retain employees, and maintain stability through Covid-19

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Impressed by executive leadership transparency, communication, and empathy through everything going on in 2020; Great benefits, office space (when we can be in it!), leaders, and product.

      Cons

      Like any rapidly growing company, it will have it's highs and lows - it's inevitable. Given the pace we're growing, we're hiring quickly and there seems to be a misalignment in values with some folks and these individuals are especially negative which is bringing down morale of the entire company. Covid is a very difficult time for everyone and most businesses, especially those who specifically focus on serving small businesses. During times like these, the company has to make trade offs and even though those can be hard, I'm really grateful that Gusto has prioritized keeping employees and avoiding layoffs. (Pre-Covid feedback) Compensation could be better and I wish they had a 401k Employer Match. Other than that- very happy!

      4.0
      Jul 1, 2020

      Positive Experience

      Cx associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good leadership, values transparency, and benefits

      Cons

      More difficult to progress/advance career than presented

      Viewing 853 - 855 of 1,120 Reviews
      Related searches: Gusto jobs | Gusto salaries | Gusto benefits | Gusto interviews
      ReviewsGusto reviews

      Glassdoor has 1,207 Gusto reviews submitted anonymously by Gusto employees. Read employee reviews and ratings on Glassdoor to decide if Gusto is right for you.