Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,206 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 136 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 125 reviews)); "My individual team is amazing" ((in 31 reviews)); "Everyone is friendly" ((in 28 reviews)); "Work from home, decent pay and benefits" ((in 23 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 39 reviews)); "The majority of teams are toxic AF and senior leadership is so disconnected from the realities of EEs and our customers." ((in 37 reviews)); "4) Poor management" ((in 34 reviews)); "BAD training." ((in 27 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,119 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

May 20, 2018

Life at Gusto

Benefit transfers

Recommend

CEO approval

Business Outlook

Pros

- Fair salary - Benefits paid for by company 100% - Fully stocked kitchen - Lunch catered every day - Social outlets available through company sponsored events - Educationals available to all employees - Career-pathing supported and available to EE's - Amazing people to work with

Cons

- Start up company - Training for role is insufficient and does help EE lead to success (ambiguous is just the tip of the iceberg - Project management tools are still being tested. No solid foundation to track work. This will be difficult for new grads who have not established/exercised their work ethic and time management. - Inaccurate/inauthentic metrics used for success - Cramped quarters do to recent influx of hiring (note: they are expanding their location soon) - Loud environment (may be difficult for those who have trouble focusing in ecclectic environments)

5.0

May 18, 2018

Mission-driven culture and approach

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

What I was most surprised about was the intentionality with which Gusto operates. They have a laser-focus on their customer and their mission, and it's apparent through on-boarding, town halls, and in the day-to-day decisions. The people are genuinely kind and extremely talented. People practice healthy debate and feedback. The culture here is phenomenal. People are truly bought in (and how could you not be, they're making a difference in the lives of everyday people), and they bring that passion to everything that happens here. I also believe that Gusto invests in the right places. Being a company in the HR space, they strive to be a good example to other companies in terms of how they develop their culture and treat employees. This comes out in so many ways -- how they conduct interviews, free meals in the office, speaker series. They're good at taking best practices from other companies that are doing things well and applying it within.

Cons

Gusto is growing really quickly. It's apparent that they are going through a transition and there will naturally be growing pains. My sense is that some Gusties are onboard with this, and those that have been here longer have mixed feelings. Typical for a company that scales that fast. But fortunately it's not as divisive as I've seen in other companies. Gusto is hyper aware of keeping a steady balance during their growth. As a brand, Gusto isn't as well known as some other players in the silicon valley tech space, and that's disappointing considering all that they're accomplishing.

3.0

Mar 15, 2018

good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

we had really friendly coworkers

Cons

doesn't pay for my gas

Viewing 937 - 939 of 1,119 Reviews

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Jobs at Gusto

Head of Social and Influencer Marketing

Head of Social and Influencer Marketing

Head of Social and Influencer Marketing

Head of Social and Influencer Marketing

Service TM/ Liner/ Cashier

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Mission-driven culture and approach

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