Is Gusto a good company to work for?

Gusto has an overall rating of 3.1 out of 5, based on over 1,205 reviews left anonymously by employees. This rating has been stable over the past 12 months. 45% of employees would recommend working at Gusto to a friend and 45% have a positive outlook for the business. The best reviews about Gusto have been left by employees working as Outbound Sales Representative , Customer Advocate and Account Executive .

Does Gusto pay their employees well?

According to anonymously submitted Glassdoor reviews, Gusto employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Gusto. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Gusto?

45% of Gusto employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Gusto 3.4 out of 5 for work life balance, 3.2 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Gusto?

Software Engineer (61) , Benefits Specialist (24) , Customer Service Representative (24) , Payroll Specialist (22) , Sales (22) , Account Manager (20) , Account Executive (17) , Customer Care (15) , Customer Care Advocate (14) , Senior Software Engineer (12) , Outbound Sales Representative (11) , Recruiter (11) , Benefits Advisor (10) , Customer Advocate (10) , Customer Success Manager (9)

What are the pros of working at Gusto according to real employee reviews?

"Great people and a mission you can stand behind!" ((in 143 reviews)); "Long standing business that isn't going anywhere They aren't afraid of change They listen to employees for the most part Great benefits" ((in 132 reviews)); "Great people and teams" ((in 31 reviews)); "Everyone is friendly" ((in 29 reviews)); "Great office, perks and peers" ((in 25 reviews))

What are the cons of working at Gusto according to real employee reviews?

"Low Pay comparatively" ((in 55 reviews)); "Data Science has a reputation for good managers." ((in 42 reviews)); "You are just a warm body answering calls with little to no training and poor leadership." ((in 38 reviews)); "Saying training is poor is being generous." ((in 27 reviews)); "Upper management does not care." ((in 23 reviews))

What are employees saying about Gusto layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Gusto layoffs and their outlook for job security at Gusto in 2026.

What are the top reviewed Gusto locations?

Denver , San Francisco , New York , Atlanta , Las Vegas , Houston , Los Angeles , Orlando , Chicago , Detroit , Colorado Springs , Seattle , Austin , Dallas , Ohio City , San Diego , Emeryville , San Jose , Colorado City , Philadelphia , Mentone , Saint Louis , Brooklyn , Phoenix , Anchorage , Louisburg , Raleigh , Denver City , The Colony , Hereford

Gusto reviews

3.1

45% would recommend to a friend

(1,118 total reviews)

Joshua Reeves

51% approve of CEO

45% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.4

Work/Life balance

3.3

Compensation and benefits

3.2

Culture & values

2.9

Career opportunities

2.6

Senior management

Gusto has an employee rating of 3.1 out of 5 stars, based on 1,118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gusto employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

3.0

Aug 25, 2017

Great for job and building skills

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gusto is a company you can really make an impact on your personal development. You have the autonomy to do what you want as long as you fulfill your job requirements and there is a business need. However don't expect anything from the company besides your salary, benefits and delightful perks. Unlimited PTO is also a huge plus!

Cons

Little career growth or incentive to stay with the company after a year. Below market wages.

4.0

Aug 23, 2017

Customer Care Team Member

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

The people are incredible, and there are many perks and benefits. You can learn a lot about HR and payroll. Management does respect feedback.

Cons

It is a very stressful position as you are dealing with customer's money. There are also pretty rigorous metrics to meet in order to move up in the company.

3.0

Aug 14, 2017

Great product, some good benefits/perks but stay out of sales team!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great health insurance - Lunch provided - Solid product - Smart and dedicated people - Fun culture - Denver location is right downtown

Cons

- Cliquish! - Start-up scaling an issue for management - If sales expectations are not met be prepared for negative and unproductive feedback as opposed to solution solving or working on strengths. - Internal process for leads and account distribution is not done with transparency - beware as you may inherit a previous employees book of accounts who did not succeed due to the accounts they were allocated!!

Viewing 955 - 957 of 1,118 Reviews

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Gusto

Gusto reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great for job and building skills

Customer Care Team Member

Great product, some good benefits/perks but stay out of sales team!

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